Westlake Motels

Red Roof Westlake is ideally located close to the freeway and a gas station! Upon arrival, I was served by the AM (whose name escapes me). She was very friendly and helpful and did a great job. The first room I was given on the ground floor had a stain on one pillow and the bathtub had a large chunk chipped on the inner corner. There was also something brown - possibly rust - at the bottom of the tub. The bottom sheet on the bed also had a stain on it. I had to go back to the lobby and ask for another room. That went swimmingly. The next room, on the first floor, was an improvement: no stains on the bed or unattended marks in the bathtub. It was actually rather cozy. Unfortunately, the floor was not was not very clean. It appeared to be unvacuumed and unmopped. I knew someone had serviced the room as my trash had been emptied on day two. Nothing else had been touched by a vacuum or mop. The company needs to put more resources into this location. The rooms need updating and the walls in some rooms need fixing (lots of holes in the wall of my first room). I have no doubt that the cleaning staff do their best with the resources that have. I will return to this location despite a poor experience on this occasion. I hope the company takes note of comments and acts on them. Please value your staff and give them the tools they need to do the job they want to do.