Gastnutzer
31. Januar 2023
Rooms - standard rooms are very small, only mattress not really a bed; no provision to hang wet swimwear, aircon was way up above the door need chair to reach it, no chair in the room, toilet bowl water color was yellowish even if flushed.🤢 Reservations include 2 standard room A and 3 standard room B. We were given 5 standard room B, and insisted it was the same and better. 😩 in the ad photos, standard room seemed spacious; not in reality. Not even sure where they will put extra bed? Customer service - corkage fee per hd, but we were a party of 34. We brought food enough for abt 10 pax only (i.e. good for kids with complex food preferences) but staff insisted to charge all 34 pax even if she sees food is enough only for 10. We had to surrender the food at their office as it is not practical to pay P9k for rice and drumsticks. 😡Dinner was with live singer, VERY DEAFENING as our long table was near the speakers. We requested to lower down the volume (we can’t transfer anymore as resto was already full), but was declined as it may affect voice quality. What?! I can no longer hear the person beside me and had sore throat the next day just trying to talk to the waiters. Never expected they will turn the resto into a bar as early as 7 pm! 😤 and loud singing lasted until 12 mn. There goes our relaxing Saturday night. they don’t issue OR also, you have to insist to get one. Pool - never seen a pool so green at a jam packed resort 😡 they cleaned it during the evening but only with chlorine. The bottom still has sand. Beach - shore was very nice; but, trash was everywhere. No one was attending to the trash near the shore 😔 One staff tried his best to appease our inconveniences, thanks Lester 👍 This was by far our worst beach accommodation ever… 😖
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