Spinnaker Quays

We recently stayed in the Pleystowe penthouse, part of Spinnaker Quays, booking it for our family of eight. The unit, which sleeps nine, included an adjoining private rooftop space that we were excited to use for a relaxing holiday. Unfortunately, the experience was far from enjoyable. We paid $6,300 for a nine-night stay, expecting a high standard of service and a welcoming environment. After an initial noise complaint (which we addressed immediately), we set strict guidelines: keeping noise to a minimum, music at a mid-level volume (5), and everything turned off by 9 PM. The music was only ever played on our private rooftop, yet despite adhering to these rules, we continued to receive complaints for normal activities like moderate music at 8 PM on Australia Day. To our surprise, we were even told to be quiet when using the stairwell, which made us feel uncomfortable and unwelcome. To make matters worse, our unit was not serviced at all during our stay—a basic expectation for accommodation at this price point. When we raised this issue, our concerns were dismissed without apology. More concerning was the behavior of the manager, Paul, who was extremely rude and aggressive when speaking to us. His unprofessional attitude only added to the discomfort of our stay and made it clear that guest relations are not a priority here. At no point were we provided with terms and conditions outlining noise policies or other rules—not in our email correspondence, at check-in, or on the website. This lack of transparency made the stay even more frustrating. We felt unfairly targeted throughout our stay, and the unprofessional handling of our concerns left us more stressed than when we arrived. We spoke with other families who shared similar frustrations, so our experience was not isolated. Unless you plan to be completely silent for the duration of your stay, we would not recommend Pleystowe or Spinnaker Quays. Given the $700 per night price, we expected much better service, professional management, and clearer communication. We won’t be returning.

We absolutely loved our 2 night stay. The staff were very friendly. It is right on the river with the most beautiful views and gorgeous sunsets. Right across the road is easy access to the beach. The wharf is only a few minutes walk away with plenty of restaurants and cafes. The apartment was very comfortable and spacious. We would definitely love to come and stay again and highly recommend because of the perfect location.

This is the second time we have stayed at Spinnaker Quays, and once again were not disappointed. We stayed in a 3 bedroom ground floor unit, which has its own balcony/entertaining area, which looks out onto the river, and sunsets are spectacular. The unit is very spacious, comfortable and very clean. The mattresses are really comfortable and each room has a ceiling fan or air con, which was welcome on the very hot days. The unit is literally a 3 minute walk to the wharf, and maybe 5 minutes to the surf club and esplanade, totally fantastic location. Loved our stay, and the managers Paul and (sorry forgot your wifes name) were really helpful, couldnt ask for better.