AC Hotels by Marriott Hotels in Monterrey

This hotel should have been great but it isn’t. Love the location and the surrounding area but the hotel and its staff were beyond disappointing. First, I checked in and walked up to my room and the door pushed open without me using the key. Hotel rooms lock when they shut but this one didn’t fully shut so, therefore, it doesn’t lock. That’s a pretty big safety/security issue. I went back to get a new room and when I walked to it, it did the same thing. 2 rooms, 2 doors that didn’t lock. I was able to slam the second door so I waited for a person to come to repair it. They came but they couldn’t do anything until the next day so they said they would fix it then. I left my room, slammed it shut and then went to work. When I returned, it just pushed open. All my stuff was in there and the door was just open. Massive security and safety issue!!! I finally got another room that allows the door to close easily. I can’t believe this isn’t a known issue. This hotel has been open for a while. I addition, the breakfast at this place is terrible. Business people come down to find a few pieces of cheese, a few pieces of pepperoni, cold egg frittata, and a giant container of hot verde sauce. I drink tea and they have tea bags but no hot water. You need to ask. It’s tiny, terrible, and the wait staff look very annoyed. This hotel thinks it’s a hip, trendy hotel but it operates like the crappiest hotel in some small town in Iowa. Except the staff at that hotel in Iowa are nice and don’t think they are too school for school. In total: 1) safety/security problems 2) terrible food, especially breakfast 3) staff that think they are working in a high end hotel but they are not.