Alcazar Hotel & Spa

Todo estupendo. Nada malo que decir. Los empleados muy amables y las instalaciones en muy buenas condiciones. Muy recomendable.

Estancia muy agradable. Personal muy amable y atento, desayuno insuperable, limpieza en las habitaciones y en las zonas comunes, área de las piscinas y bar muy confortable.

Second stay here, first time in 2018. There have been a few changes since the last stay but nothing major. Positives - • The overall cleanliness of the hotel is very good, rooms are cleaned daily unless you request otherwise. With that being said, some bits of the hotel are a bit dated for example the furniture, but still very clean throughout including the pool area, outside terrace, indoor seating areas, ground floor toilets (which I preferred to my hotel bathroom) • My room was very comfortable with effective air con. 16°c was perfect to come back to after leaving your room for a couple of hours. I had enough space for belongings and clothings. I had a low floor, room 101 which had a massive balcony, it seemed a shame to have so much space with nothing on it, but I did have 2 sun loungers! • The area is nice, very flat less than 10 min walk to the beach which is also kept beautifully clean. There are enough places to eat if you browse Tripadvisor first for recommendations Negatives - • The food was hit-or-miss. Luckily only booked bed & breakfast which was buffet style, I am a fussy eater so although there was plenty of choice I did struggle to eat a full meal given the choices. Snack bar by the pool was a lot better though! • Sun bed reservation should not be allowed, as with any hotel, the massive amount of leaving towels on sun beds was a real shame at this hotel. Some towels were left on beds all day and never claimed, although there are plenty of beds and places to relax yes, there should be a stricter approach to this from staff, especially during August • Minor issue, but the repetitive dance music by the pool was a little bit irritating towards the end of my stay, I can’t speak for others but I found it hard to relax at times because of this, I personally would have preferred no music as the same playlist played all day long (8am-late)

Very disappointing experience! We chose this hotel for the facilities the hotel advertises on their website - outdoor heated pool, indoor heated pool, and gym. Unfortunately the gym is closed at the weekend, and even if it was open there is an additional charge to use it which I would have paid if it was open. To use the indoor pool there is an additional charge of €17.50 per person which is not mentioned on their website or on the site where we booked the hotel. The outdoor pool advertises to be heated but definitely is not. If I had known all of this at the time of booking I would have just stayed at the hotel next door - Prime Energize as I have stayed there before and all of the facilities are included, and the rooms are much nicer.

Overall hotel is good. A few things would stop me booking a second time. Decor a little outdated. Reminded me of a 70’s nightclub No tea/coffee or water in the room, which I found disappointing as I like a cuppa when I wake up. No drawers for clothes just hanging space, so you had to pile clothes at the bottom of the wardrobe. Initially we were given a budget room that just had a narrow window that was too high to see out of, so we paid extra to be moved. Dining room was on the lower floor so felt very enclosed. Buffet breakfast wasn’t very exciting. It was clean and staff were pleasant but we won’t return.

The reception staff let the hotel down. We were put in a wrong room and at first they brushed us off and said there was no more available and when I raised my voice they stopped and checked. Because of this we were then put in a room that had an AC which was dripping water the whole 7 days. Never bothered to report this as the first response was hostile as if it was our fault we were put in the wrong room. Our holiday was filed with emptying the toilet bucket with water.... when were out it would spill all over the room. The rooms needs updating. The door of the bathroom was pilling off. The restaurant staff were great and foodstuff good but was cold most of the time. The cleaners tried their best to keep the place clean. I wouldn't recommend it though it needs updating and reception staff needs more training. The one lady that came on shift 2 days before leaving was good and helpful.