TownePlace Suites Mobile

When you encounter a hotel like this one, you wonder if Marriott even cares about its brand. I've stayed at Marriotts across the world. This is the worst Marriott property I've ever encountered. The staff tries to be helpful, but the property just hasn't been maintained. When we arrived, we were put in a building that had a rug propping open the door. Something should've clicked then. We removed the rug and went to the car to unload. Coming back, we discovered that our key wouldn't open the building door. Hence, the rug propping the door open. The night clerk tried to find an old fashioned key to open the building door. No luck. Eventually, another guest wandered out and we were able to collect what we'd put in the room already and move to another building. From reading reviews online, the door issue has been going on for YEARS. Can you imagine if a fire broke out and someone's child or pet were trapped in a hotel building that can't be unlocked from the outside? Could you sleep well at night knowing anyone has access to your hotel? Why hasn't Marriott addressed this huge, glaring liability? We moved to another building. The room was just awful. It smelled of dampness. Everything in the room was damp. The fridge was covered with rust. The towels were dirty. I could go on and on. We slept for 6 hours and left. On our way out, the entrypad to our room stopped working and we had to get the manager to let us in so we could finish loading up the car. This hotel is tired, and it looks like Marriott hasn't been by in years to see the deterioration. It's sad. We're Marriott members because the hotels are usually reliably decent. This has broken our trust.

Not a great experience. Walking in, the hallway had a bad stench. Room was rundown, walls and doors dirty, carpet had a huge stain, mold in the rr and not the hotels fault, but neighbors upstairs were not courteous with the noise til almost 4am………

The staff was exemplary; it was the issues that we encountered before arriving. I received an email stating there were issues with the plumbing and that they sent us to a sister property. I was told to call and give them my credit card number. When I called, Rochelle said she knew nothing about it. She put us on hold and never came back. We called again, and she was rude. She told us she only had two nights available, and we were staying four nights. We called TownePlace back and spoke to the GM, and we were told the situation. She said we could come and she would discount our room. However, I did not get a discount. The televisions in the bedrooms would not work, so maintenance changed the boxes, but they would not cut off. In the bedroom I was in, the television volume would not go up or down nor mute. These issues did not allow for good rest and meditation. At the end of it all, the stay was not enjoyable.

TV didn’t work. Tried to call office. Phone didn’t work. Had to change into a room in a different building at 11pm!!

2 bedroom suite was spacious and clean and i was really surprised

Every employee that we came in contact with were so friendly and knowledgeable. We were greeted after hours check in. Was in a great location for the wedding we were attending. Tammy made sure we had the best breakfast. Rooms were clean. Would recommend highly!!!

I will never book at this hotel again. TVs did not work, dirty drawers in kitchen and bathroom, damp smell to room, never pucked up trash or replenished towels. NOT Marriott standard at all.

My mother and I stayed here while in town visiting sick relatives. I chose based on location and last minute availability. The rooms were up nice and upgraded, so I figured we should be ok. There was a leak in my mother's room dripping from the vent to the carpet. The front office gave us a garbage can and told us maintenance would be made aware. Almost a day later, complete silence. Apparently this wasn't an emergency to anyone but us. My mother has asthma and sleeping somewhere with damp carpet isn't acceptable. This place wasn't worth $200 a night. Don't plan on staying here again and neither should you.

Beds were small and worn out. Breakfast was not much to be desired. Convenient for why we were in town but not did the price