Gastnutzer
24. Juli 2023
Well where do I start besides the beginning.... Ill try to make it short while giving the most detail possible.... Ive never been treated with so much disrespect in my entire life 💯!!! I reserved a room online, showed up about 5:30 or so to check in. There was a gentleman watching TV in main office area. He informed me that the owner stepped out to get food and wouldn't be returning for 15-20 mins. I had left my 9 year old son and my dogs in car while running in to hopefully have quick check in as we had spent too many hours (days) in my car as is, roasting in the blazing sun (120° in car), after recently losing our home in a fire. I was able to come up with the means to pay for a room finally and a small dinner for the two of us and was eager to dwell the accommodations of a hotel stay.... A lady that I guess was a caregiver for a relative of the owner came and called him and let him no I was there to check in. I told here I had reserved online and he walked her through the process of getting my info and making keys to the room. After she hung up I asked about the payment for the room and she said that him and I would work that out upon his return. I then thanked her for her help and we rushed into the plesent and well needed air conditioned room, so grateful to finally have somewhere cool to stay for the night! About 9:30 I get a knock on the door and it is a lady, I assumed was owners wife, and she was immediately hasty and rude asking me questions about the payment but not allowing me the opportunity to answer her. That was when she assumed I was lying about the sutuation at check in and without hesitation told me I had 10 mins to get out of the room. I asked her why, I told her I had the money to lay for the room, I again tried explaining that I had reserved online but again she wanted nothing of the sort to do with my explanation and told me the police were on there way and we needed to leave immediately. After packing all of our belongings and the dinner I had just finished warming for my son and I, and hot everything loaded into my car, I pulled up the reservation on my phone snd walked into the office and rang the bell for service and showed the owner the proof. He didn't seemed bothered by how I was treated, only took time to explaine there was a lady with 2 kids that had been in there car in the heat for 2 days that the church called and said they'd pay for so many nights for.... when I attempted to mention that we had been in the same boat for a couple weeks, he seemed to have failed to even hear me. He then said that he had no vacancy and offered me a 40% discount at another time. As much as I would really wish to never visit that motel again, our situation may demand it. All in all, Pretty disappointed in how they handled themselves and especially how I was treated by that lady!!!! As far as the room went, although it was exactly what we needed at this moment in our situation, the carpet was tore up a bit, the microwave kept p
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