DoubleTree by Hilton Hotel Miami Airport & Convention Center

Wann erfolgt die Rückerstattung der Anzahlung?

Sehr schönes Hotel

We were happy to have booked this hotel. Upon arriving at Miami International Airport, we went quickly to Door 5 on level 2 to catch the hotel shuttle bus. The wait was not long. Everything was smooth. We observed that the driver drove slowly passing every door and looked out if there were people waving to him. Such a great service. The location of the hotel is good that we could travel by bus 7 to downtown Miami and went opposite direction to Dophin Mall.

The worst stay we have had in the USA on this trip. We didn't expect much to begin with given that it was so close to the airport. It all started when checking-in. They couldn't find our booking, which obviously is something that occasionally happens. We had everything already: booking number, booking confirmation, confirmation of payment. Unfortunately, the entire check-in took over an hour and we were left waiting without much of an apology. Parking is 10USD a night When we finally got to our room, the cleanliness of it was terrible. Dark hair everywhere, stains on the sofa and carpet etc. We were offered a new room but, unfortunately, the new room turned out to have a running faucet as well as the same problems as the previous room. We stayed two nights and while they did come in to clean our room, the hair was still there. On top of that, the rooms were cold without an option to turn on a heating system. While we were waiting at the reception other guests called about that issue and apparently it is impossible to heat one room without heating up every single room of the hotel. It was one of the coldest weeks in Florida with temperatures as low as 3°C (37 F). The entire place was incredibly noisy and because it is an airport hotel people come and go at every hour of the day, which you can hear clearly. We had purchased some gifts for friends and after we returned back to the hotel for our second night one of the packages had been opened and someone had eaten some of the articles. It definitely wasn't us as all of us are allergic to some of the ingredients in said products. Definitely a weird feeling to know that someone has gone through your stuff. To sum up our stay, we definitely won't be back here anytime soon but it is probably fine if you are looking for a stay close to the airport and are catching an early flight.

Room is nice and big, lobby has a shop and bar and restaurant for late dinner. Room has no fridge or microwave, has a coffee maker. Tv is nice.

Staff doesn’t speak English well and food at restaurant is bad nor recommended to book