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Verifizierte Bewertungen
Lage4.1
Ausstattung3.9
Service4.0
Sauberkeit4.2
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Positive Bewertungen(42)
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Großartiger Aufenthalt!(7)
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Ausgezeichnete Lage(5)
Negative Bewertungen(8)
CK Eric
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Jan. 2025
Business
14 Bewertungen
5.0/5
Hervorragend
Gepostet am 10. Febr. 2025
good and comfortable enough for the business traveler with such as a good bed
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Ying
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2024
Pärchen
2 Bewertungen
3.2/5
Gepostet am 31. Jan. 2025
There was an unexpected incident that the door lock was out of battery and we could not open the room door at 1am++. We went out for gathering during CNY and came back at around midnight 1am. Due to the issue, we waited for more than 1 hour at lobby. The staff tried his best to open the door but failed to open it. I know it was not the fault of the staff. Then, we got offered to another temporary room but the thing to highlight was our luggage and pyjamas were left in the room that was locked out and we were really tired at the time. Need to improve on regular checking on the door battery to avoid this kind of issue again. Overall, it is clean and staff are friendly.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. We shall look into this matter . We apologize for the inconvenience being caused. Thank you for your valuable feedback.
marc campman
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Mai 2024
Pärchen
1 Bewertungen
1.0/5
Gepostet am 22. Juni 2024
THEFT BY STAFF
What a terrible experience we had at this so called hotel. We stayed one night at Palm hotel. The room was clean and well maintained and we were very pleased with it overall until it was time to check out. The lady in charge said before we could get our deposit back she was going to check the room first. Although I have never experienced this in any other hotel I said ok fine, this was probably standard procedure. She came back and said that there was some blood on the bed sheets & she would deduct rm50 from the rm100 deposit. I asked her to show me the blood and so we went to the room. Yes there was some blood but it was clearly from a mosquito scratch, a small, tiny splat of blood. See attached pictures. I told her that this can easily be cleaned & that’s what cleaning services are for but She insisted that the stain needed special treatment & cleaning services. So to prove her wrong, I had to literally CLEAN the stain myself with soap which came off a few seconds after with NO special treatment required. To which she replied ok you get your money back! No apology, no nothing just indifference! When we asked for her name she refused to give her name and said ‘I’m just working here’! We went down to the reception and saw the supervisor and told him the incident. He apologised but I told him I had to actually wash the bed linen to prove that the stain was easily washable. This is totally unacceptable! Their excuse was that they outsourced their laundry which was a pathetic reason because most small hotels do that anyway. That’s not the point. My point is that it was a small stain that could easily be cleaned. I felt we were being punished, penalised. We were paying guests and we had to prove our innocence. Very bad customer service, no customer empathy at all. We will definitely not recommend this place to anyone. If you still want to stay make sure you do the bed, vacuum, clean the toilets, & bathroom or you might lose your deposit! PS I strongly believe the employee was ripping us off and trying to take the rm50 for herself. I would strongly recommend the supervisor to look into this and take preventative measures for future customers.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. As per our investigation and CCTV Footage, upon check-in the Front Office Assistant explained the hotel policy to you which is stated on the check-in form. You acknowledged and signed the form being understood. The hotel outsource the linen to professional laundry service in regardless. This is to ensure the cleanliness of the linen and the safety for next in-house guest usage. Thank you for your valuable feedback.
AbbyTay
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Febr. 2025
Single
7 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. März 2025
Clean room and service provided was excellent.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Nov. 2023
Pärchen
2 Bewertungen
4.7/5
Wunderbar
Gepostet am 19. Dez. 2023
So far everything okay. But the hot water not really function. Other than that Everything ok 👍🏼
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Anonymer Benutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Juni 2024
Pärchen
14 Bewertungen
4.0/5
Sehr gut
Gepostet am 22. Aug. 2024
Near town area. Room is spacious. Easy for going out. Will recommend to friends.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Eddie loke
Familienzimmer
Aufenthalt im Aug. 2024
Familie
7 Bewertungen
4.0/5
Sehr gut
Gepostet am 5. Sept. 2024
location is a best to anyways find food, a trip to shopping mall
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Dreamlifes
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Jan. 2024
Business
3 Bewertungen
3.2/5
Gepostet am 25. Febr. 2024
Overall place is ok.Water pressure are nice having bath.downside is sound proof is not that good as can hear upper floor moving the chair around and kids jumping.and no paper slippers provide.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. Sorry for the inconvenience being caused during your stay with us. Thank you for your valuable feedback.
Sophia
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im Dez. 2023
Pärchen
4 Bewertungen
3.7/5
Gepostet am 14. Jan. 2024
The sound proofing is poor. Can hear people dragging and moving furnitures. There is some watermark at the toilet. Less clean.
Allow 30 mins late check out only.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. Hotel standard late check-out time shall be extended to 30 minutes only as we need to prepare for the next coming guest. Thank you for your valuable feedback.
Gastnutzer
Familiensuite
Aufenthalt im Okt. 2024
Reise mit Freunden
1 Bewertungen
4.2/5
Sehr gut
Gepostet am 26. Nov. 2024
Hotel was well kept and clean.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
Gastnutzer
Deluxe Zimmer mit Kingsize-Bett
Aufenthalt im Dez. 2023
Pärchen
2 Bewertungen
3.0/5
Gepostet am 30. Jan. 2024
The staff are friendly, but the facilities are short of storage spaces.
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. Thank you for your valuable feedback.
Anonymer Benutzer
Familienzimmer
Aufenthalt im Sept. 2023
Familie
7 Bewertungen
4.2/5
Sehr gut
Gepostet am 6. Okt. 2023
Pros : Good Service from the Front Desk / The Beds are comfortable / can store cakes at the cafe in hotel
Cons : Only one room key provided / Toilet is a bit small for a triple room / Self Pay Parking
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Best Best Meow
Familiensuite
Aufenthalt im März 2023
Familie
81 Bewertungen
1.5/5
Gepostet am 6. Apr. 2023
Very terrible hotel that I stay! I paid this pricing ,is for big family room fourth ppl,I got tell to add on one more ppl,but the receiptionist very bad attitude to told me need charge for number fourth ppl,why??!!!! Then nvm,after go in to the room, towels only 3pcs,I call to request one more,they said add on need charge one PCs! What a terrible service! Very disappointed to stay,no parking lots, receptionist attitude bad!
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are sorry for the inconvenience being caused during your stay with us. Thank you for your valuable feedback.
Gastnutzer
Deluxe Zimmer mit zwei Einzelbetten
Aufenthalt im März 2023
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 27. Apr. 2023
Fast check in & good services...my 3rd time stay here as near to my family house
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Antwort der Unterkunft: Thank you for choosing us as your designated stay in Ipoh. We are glad to have served you and your family during your stay with us. We are looking forward to your next visit and support to us. Thank you for your valuable feedback.
khoo phoebe
Familienzimmer
Aufenthalt im Nov. 2023
Familie
5 Bewertungen
4.5/5
Großartig
Gepostet am 30. Dez. 2023
Room is clean, location is good, staff also very friendly