Gastnutzer
31. Januar 2025
While the room was spacious and nicely furnished, with a decent kitchen (once the necessary appliances were finally provided), the service was truly unacceptable. The staff was extremely unfriendly, making us feel like second-class guests.
We witnessed them openly talking negatively about other customers right in front of us, which was both unprofessional and uncomfortable. Upon arrival, we were left waiting in the lobby for an unreasonable amount of time, even though it was already past the check-in time.
Additionally, the bathroom sink was clogged, the room service never showed up despite our requests, and getting basic kitchen items required repeated trips to the front desk.
The location was decent, but the poor service completely overshadowed any positives and just gave you a really bad feeling. For a hotel in this category, I expected much better. Until they significantly improve their customer service, I would not recommend staying here.
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