Medicine Hat Lodge, Trademark Collection by Wyndham

Came for a weekend with my daughters and the waterslide and pool were closed. Paid a lot of money for nothing.

The staff were very friendly and attentive. We had a pet friendly room so it appeared to be an older room, although it was clean and quiet, it could use some TLC. The breakfast buffet was good, but the food ended up cold each morning rather than hot, and it would have been nice to have real eggs rather than substitute. Nice to have restaurants on site.

Hotel decor is a bit dated in some spots but the rooms were clean and comfortable and it was very welcoming. The water park is fun, although the hot tub was closed the entire time we were there. Food in the restaurants is excellent and the Thai Pagoda is very cool.

The property has tons of potential but its so run down! The rooms are dated. The restaurants are old, dirty and the furniture is so beat up! The pool AND hot tub were out of service. The guy at the front desk told us the hot tub hasnt worked in TWO YEARS! The entire place was tired and disappointing to be honest. This could be the gem of medicine hat if someone put some work into it. The breakfast was mediocre at best but so dirty there that none of our party of 9 adults returned for breakfast the 2nd day. The ****** was fine, games worked, tables were clean and there was always a staff member on the floor to help or get drinks. Wouldnt stay again but would go to the ******. Overall, a disappointment and was really glad were had only brought adults and no kids due to the lack of pool.

Noisy, old, no ice machine that worked. Hot tub was shut down. Check in took a long time, especially after filling out pre check in registration thru their website. Breakfast ended too early on the weekend.

Older hotel that needs some attention. Mattresses were brutal, ours had stains all over it and it was not very comfortable. The pool broke down, water slides were open and kids enjoyed. Breakfast was decent, but not amazing.

Good property, good breakfast and very accommodating. Water Slides are fun! Staff was friendly and room was clean and spacious.

The rooms and pool area are showing their age for sure but the rooms were clean and the staff was helpful

Checked into our "SPECIAL " room, which was beside a compressor, or whatever, room. Terribly noisy. Moved to another room which was good. The check in process consists of a so called "DAMAGE DEPOSIT " which is nothing more than a charge on our credit cards so tbe mother company can gain intrest. Worldwide turns into a huge windfall for the mother company. I know we get our money back, but no one ever checks for "DAMAGE". Seems all hotels are doing it, but you can't get to the people that are responsible for these scams, to ask them about it. Not impressed with the back door way of generating revenue.