Gastnutzer
26. September 2023
I was considering whether to give this Riad 5 or 4 stars. In the end I have decided to give it four stars to be fair. A little problem is I don't have really much to compare it to, when it comes to other Riads or stay over places in Marakkech, so I don't really know what are the local standarts. I could even understand somebody giving this place a 3 star review. I will start with the negative parts, but there were not many. I am not really aware what are the hygiene standarts in Morocco, but from my perspective, the place could had been prepared a little bit better. But to be fair, the price of the stay was relatively low, so it wasn't such a big of a deal. There wasn't a mess, the beds and rooms were nicely prepared, but there were some parts, which could had been cleaned, before a guest arrives. Another thing which wasn't the best was the wifi coverage. The wifi router was in the ground floor, so in the lobby or perhaps rooms nearby the signal was great. Our room was on the opposite side and one floor above, so the signal wasn't reaching our room properly, we were getting disconnected very often on our phones, while being on our phones. Other than this we didn't really experience any other issues and the place was great. The staff was always very helpful and nice to us. When we asked, they served us tea or coffee for free (I was asking whether we could get some tea, that I am willing to pay for it and they refused money for it). The guy who was taking care of the place was always willing to have a conversation, or paid attention to me immediately when I came to ask him something. He helped us organize our trip into the desert, gave us some tips around the town and helped us solve any problem we had. So the quality of customer service was very good and I give that 5 stars. The quality of the rooms wasn't bad for the money we paid for it so I would give that something between 3-4 stars. So that is why I give this place in total 4 stars.
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