Riad Casa Lalla

Ac not working. Rooms had no windows. Hotel staff did not understand the issue. As was blowing air but not cool. Poor. Separately the Room beds was not clear on the website. It said 2 sofa beds and a queen bed but it was 1 sofa bed and one other big bed. This was not an issue for us but not good. Don’t stay here.

This was our fifth trip to Marrakech and this was by far the worst Riad experience we have ever had! I booked 2 Senior Suites on the second floor and one of the rooms had a strong odor of sewer that woke up my elderly mother in the middle of the night with a bad headache and had to open the windows. When we contacted management, the manager Alex informed us that they are aware of the sewer backup in the shower, but didn't want to disturb us so they just left us to soak in the nasty odor until I demanded a solution or another room!!His solution to fix this issue was to place 2 candles in the room to cover the odor of sewer until it is fixed. I am beyond disappointed in this Riad. Although the staff were friendly, however this Riad needs major improvement. There is music band playing until 10p.m every night which we could hear loud and clear inside our rooms on the second floor. Our 2 years old who usually goes to sleep at 8:00p.m. was wide awake until the music stopped playing every night. Do not come to this Riad if you have children, it is very loud, smells like a sewer and is not child friendly.

I and my partner we were planning to spend two nights In Marrakech in a riad. To confirm our stay at this accommodation I called to make sure that everything going to be okay which he confirmed during the phone conversation. He also suggested I book directly through their website and that no money would be charged to my credit card that we could pay on arrival. When we arrived at the riad after travelling for 41 hours I was told that we could not stay together. I also noticed that the charge came out of my credit card. The owner of the riad refused to acknowledge our phone conversation and would not refund me for the two nights - not even for one night. There are many lovely people in Marrakech and places to stay. But unfortunately casa Lalla is not one of them and I would suggest finding alternative accomodation

We based our adventures from this Riad for almost 2 weeks in Marrakech. The staff - five star, the accommodation - 5 star. Magical location right in the heart of the Medina. The rooftop patio is a wonderful place to relax, and as a writer, the open courtyard in the center of the Riad was an inspirational place to write. The rooms are clean and luxurious. The cleaning staff is supremely attentive, and the in house restaurant is one of the best for fine dining in Marrakech. Special thanks to Zineb, Mohamed, Hisham for your excellent service. These people really went above and beyond to help us book day trips, hammam treatments and to give us advice and guidance on how to navigate Moroccan customs and culture. Thank you so much for making our trip so wonderful. I hope to see you again.

Très bon séjour, très beau Riad. A 5 mn de la célèbre place de Marrakech, vous êtes chez vous.. Un vrai lieu de détente où le personnel est réellement à votre écoute.. La cuisine marocaine revisité un délice.. sur la terrasse vous pourrez vous reposer de vos longues marches dans la ville.. Je recommande

Tout ce que l'on peut demander à un Riad. Un toit ouvrant et un patio fantastiques. Un petit jacuzzi. Une décoration et un service exceptionnel. L'emplacement est à la fois central mais à l'écart de la route principale et au calme. Le dîner ici est également très bon dans le restaurant réputé sur place.