Acacia Chalets

I’ve stayed in Margaret River many times, this is the worst accommodation I’ve ever experienced. Unless you are absolutely desperate and willing to pay 4 star for 2 star, I strongly recommend you keep looking. The Acacia Chalets are in state of neglect. Services mentioned didn’t work. Wifi / Internet was non existent, the TV wouldn’t work at all. Several key items were missing from the kitchen. The place was clean and tidy on the surface, attention to detail was lacking. Worst of all, the place was full of spiders and cobwebs in every room inside. I killed a spider running over my bed sheet, next night saw another running over the bed cover. Bit tricky sleeping with 1 eye open. Spider bites can make you quite ill. We couldn’t sit outside, all furniture was covered in cobwebs too. Spoke to the host several times about the issues, he did nothing! Gave rehearsed responses blaming anything other than himself. We were very disappointed as it negatively impacted on our holiday. The standard of Acacia Chalet is poor.

Stange service and communication. After booking, I received messages trying to change my booking of the 'larger' chalet so they can use for other guests and get more money. I then decided it was easier to cancel so they are now demanding full cost of a room to cancel it even with three months' notice - even after advising they had another booking request for the same dates. Blaming the third party (Wotif) policy however I have confirmed the charge is not from Wotif. Beware the fine print.