Green Residences Stays by PBYY Bewertungen

Antwort der Unterkunft: Thank you for your perfect rating! 🌟 We're delighted that you had a comfortable stay and appreciated our accommodating staff and great location. Your kind words mean a lot to us! We hope to welcome you again soon. 😊🏡✨

Antwort der Unterkunft: Thank you for sharing your detailed feedback! We’re glad to hear you appreciated the staff’s efforts, the accessibility of the location, and the cleanliness of the linens. 😊We sincerely apologize for the initial mix-up with your room and understand how important it is to have the exact room you booked, especially for a longer stay. We’re happy we were able to resolve the issue, but we’ll work on improving our processes to ensure this doesn’t happen again.We also appreciate your comments regarding the blanket and will look into providing thicker options to ensure a more comfortable experience in air-conditioned rooms. Thank you for staying with us, and we hope to serve you even better in the future!

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! 🌟 We’re delighted that you found the hotel’s ambiance relaxing and appreciated the assistance provided by our team. It’s also great to hear that you enjoyed the food venues within the building. 🥰Your kind words motivate us to continue delivering exceptional experiences. We hope to welcome you back soon for another memorable stay!

Antwort der Unterkunft: Thank you so much for your perfect rating and wonderful feedback! 🌟 We're thrilled to hear that you found our property simple yet comfortable and worth the price. Your kind words motivate us to continue providing excellent service and maintaining a welcoming environment for all our guests. We hope to have the pleasure of hosting you again soon! 😊

Antwort der Unterkunft: Dear Guest,Thank you for your wonderful feedback! We’re happy to hear that you were comfortable during your stay and enjoyed the convenience of cooking in our kitchen, as well as the beautiful night view.Your satisfaction is our priority, and we’re glad you had a pleasant experience. We hope to welcome you back for another enjoyable stay soon!Best regards,

Antwort der Unterkunft: Thank you for your fantastic review! We’re thrilled to hear that you found great value for money and enjoyed the stunning views from your balcony room. It’s wonderful to know that our team provided you with excellent service.We appreciate your feedback regarding the student residence aspect and the third-party booking process. We will take your suggestion into consideration to improve our communication and ensure a smoother experience for our guests.Thank you again for your insights, and we hope to welcome you back soon for another memorable stay!Best regards,

Antwort der Unterkunft: Thank you for taking the time to share your feedback. We strive to create a welcoming environment for all our guests, and we take concerns about cleanliness and safety very seriously.We want to clarify that it is impossible for rats to be present in the lobby area of our hotel. Our property is regularly maintained and undergoes frequent inspections to ensure that it is clean and safe for our guests. Additionally, we are located in a prestigious area, adjacent to a reputable university, which attracts many students and families, contributing to the vibrant community around us.We understand that cleanliness is paramount, and we are committed to addressing any issues promptly. If you encountered anything that did not meet your expectations during your stay, we encourage you to reach out to our management directly so we can resolve these matters.Your comfort and safety are our top priorities, and we appreciate your understanding as we work to provide the best experience for our guests.

Antwort der Unterkunft: Dear Guest,Thank you for your feedback! 🌟 We’re thrilled to hear that you loved our location—it’s wonderful to know it made your stay enjoyable and left you wanting to return.We’ve also taken note of your ratings for amenities and service and will work on improving these areas to make your future stays even more comfortable.We look forward to welcoming you back soon. Safe travels! 🏡✨Would you like to highlight specific improvements we’re making to address their feedback?

Antwort der Unterkunft: Dear Guest,Thank you for your feedback. We sincerely apologize for the issues you encountered, particularly with cleanliness, the TV, and your interaction with our staff. Please rest assured that we take your concerns seriously and will address them to improve our services.Regarding our staff, we understand that it may have seemed like they were focused on their phones, but please know that they use them to report transactions and updates in real time as part of our service protocols. Nonetheless, we will remind our team to maintain a balance between efficiency and guest engagement to ensure a more welcoming experience.We appreciate your insights and will work on these areas for improvement. We hope to have the opportunity to provide you with a better stay in the future.Best regards,

Antwort der Unterkunft: Thank you so much for your kind words and for rating us 4.7 stars! 🌟 We're thrilled to hear you had a great stay at Green Residences and appreciated the cleanliness, amenities, and especially our location. Your compliments about our staff's friendliness and helpfulness truly mean a lot to us—we’ll make sure to pass it along to the team. 😊We also take note of your service rating, and we'll continue working to provide an even better experience next time. Looking forward to welcoming you again soon!Warm regards,