Y2 Residence Hotel Managed by HII Bewertungen

Antwort der Unterkunft: Dear Valued guest,Thank you for your feedback. We sincerely apologize for the cleanliness issue you encountered upon arrival. This is certainly not the standard we strive for, but we're glad to hear that the matter was promptly addressed. We also appreciate your kind words about our friendly staff and the rooftop pool. We hope to welcome you back in the future and provide you with a flawless experience.Regards,Allan C. Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing your review with us! We're glad to hear that you found the value of your stay to be reasonable, and we appreciate your understanding. We apologize for the overcrowding at the pool during your stay. We strive to create a relaxing environment for all our guests, and we'll review how we can better manage pool usage to ensure a more comfortable experience, especially in the evenings.We also understand that you were unable to experience the breakfast due to timing, and we hope you’ll have the chance to enjoy it on your next visit. We truly appreciate your feedback and hope to welcome you back for a more enjoyable and peaceful stay.Best regards, Allan C.Front Office Manager

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank für Ihre freundliche Bewertung! Wir freuen uns sehr, dass Sie eine positive Erfahrung bei uns gemacht haben. Wir wissen Ihr Feedback sehr zu schätzen und es ist wunderbar zu wissen, dass Sie Ihren Aufenthalt genossen haben. Wir freuen uns darauf, Sie in Zukunft wieder bei Y2 begrüßen zu dürfen. Wenn wir etwas tun können, um Ihren nächsten Besuch noch angenehmer zu gestalten, lassen Sie es uns bitte wissen. Mit freundlichen Grüßen, Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen. Wir freuen uns, dass Sie unsere Zimmer sauber und gemütlich fanden, und wir schätzen Ihr Feedback zum Service, da wir stets bestrebt sind, uns zu verbessern. Wir werden daran arbeiten, schnellere Antworten von unserem Team zu gewährleisten, um den Bedürfnissen unserer Gäste besser gerecht zu werden. Wir freuen uns auch über Ihre Kommentare zum Pool und zum Lärm. Wir werden auf jeden Fall nach Möglichkeiten suchen, den Straßenlärm zu minimieren und das Gesamterlebnis für unsere Gäste zu verbessern. Es ist schön zu wissen, dass Ihnen unsere Lage in der Nähe von Geschäften und Sehenswürdigkeiten gefallen hat. Wir hoffen, Sie bald wieder begrüßen zu dürfen und Ihnen einen angenehmeren Aufenthalt zu bieten. Mit freundlichen Grüßen, Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Sehr geehrter Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen. Wir entschuldigen uns aufrichtig für die Probleme, die Sie während Ihres Aufenthalts hatten. Wir bemühen uns, allen unseren Gästen ein komfortables und angenehmes Erlebnis zu bieten, und bedauern, dass wir Ihre Erwartungen nicht erfüllt haben. Wir sind uns bewusst, dass einige Bereiche des Anwesens Aufmerksamkeit benötigen, und arbeiten derzeit an einem Renovierungsplan, um die Studiozimmer, einschließlich der Vorhänge und Möbel, zu modernisieren. Seien Sie versichert, dass Ihre Kommentare an unsere Reinigungs- und Wartungsteams weitergeleitet wurden, um die Sauberkeit und den Zustand dieser Gegenstände vorrangig zu behandeln. Was die Lärmbelästigung betrifft, verstehen wir, wie störend dies sein kann. Obwohl wir unser Bestes tun, um eine friedliche Atmosphäre aufrechtzuerhalten, sind wir uns auch bewusst, dass Wochenenden Gäste anziehen können, die Kontakte knüpfen und das lokale Nachtleben genießen möchten. Wir werden nach Möglichkeiten suchen, die Schalldämmung in den Zimmern zu verbessern, da wir den Komfort unserer Gäste auf keinen Fall beeinträchtigen möchten. Nochmals vielen Dank für Ihr wertvolles Feedback. Wir hoffen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, mit Verbesserungen, die für ein erholsameres und angenehmeres Erlebnis sorgen. Mit freundlichen Grüßen, Allan C. Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing such a comprehensive and positive review of your recent stay with us! We’re delighted to hear that you enjoyed our central location, spacious rooms with kitchen facilities, and the helpfulness of our friendly staff. It’s also great to know that you were able to take advantage of our gym and rooftop with the beautiful views.We appreciate your comments regarding breakfast, and we will certainly consider adding more fresh vegetable options to enhance the variety for our guests. We always aim to improve our offerings, and your suggestion is valuable to us.We’re also glad you discovered the nearby Vietnamese restaurant and the convenience of Power Plant Mall—our location really is great for exploring Makati!We hope to welcome you back soon for another enjoyable stay. If there’s anything we can do to make your next visit even more memorable, please don’t hesitate to reach out.Warm regards,Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced at the front desk during your extended stay. Clear communication between our team members is essential, and it seems we fell short in this instance. We understand how frustrating it can be to have to clarify your reservation details, especially when you were expecting a seamless experience.Rest assured, we are addressing this issue with our front desk and housekeeping teams to ensure better coordination and that all guest information is properly communicated and endorsed between departments moving forward.We truly appreciate your understanding and patience, and we hope to welcome you back soon with a more streamlined and pleasant experience.Best regards, Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guests, Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our friendly and responsive staff, as well as the cleanliness and convenience of the hotel. It’s also great to know that you felt the value for money was excellent. We truly appreciate your kind words and hope to welcome you back for another stay soon! Best regards, Y2 Residence Hotel

Antwort der Unterkunft: Dear Valued guest,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay and found our amenities clean and up to your expectations — we're thrilled that you felt you got good value for your money.We also appreciate your comments regarding our breakfast offering. While we aim to provide a satisfying selection, we understand that it may not have met your expectations in terms of variety, and we will certainly take your feedback into consideration as we explore ways to enhance the breakfast experience.We also apologize for the inconvenience you experienced with parking. We understand how important it is to have a guaranteed parking space, and we will look into improving our parking management to ensure a more seamless experience for our guests, especially during busy times.Thank you again for your kind words and constructive feedback. We look forward to welcoming you back for an even better experience in the future!Best regards,Allan Edison CastroFront Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you so much for sharing your wonderful feedback! We are thrilled to hear that you had a great stay with us and enjoyed our rooms, as well as the beautiful view from our rooftop pool. It’s also fantastic to know that you found our staff polite and kind, and that the cleanliness of the hotel met your expectations.We truly appreciate your understanding regarding the construction nearby, and we’re delighted that it did not affect your experience. Manila is indeed an amazing city, and we’re so glad you had the chance to explore it.We look forward to welcoming you back on your next visit. Thank you for choosing us!Warm regards, Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you so much for your kind words! We're delighted to hear that you had a positive experience during your stay with us. It's always our goal to provide exceptional service and comfort to our guests, and your feedback assures us that we're on the right track.We truly appreciate you choosing Y2 Residence Hotel and we look forward to welcoming you back in the future.Warm regards,Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you so much for your kind words! We're delighted to hear that you had a positive experience during your stay with us. It's always our goal to provide exceptional service and comfort to our guests, and your feedback assures us that we're on the right track.We truly appreciate you choosing Y2 Residence Hotel and we look forward to welcoming you back in the future.Warm regards,Allan C.Front Office Manager

Antwort der Unterkunft: Dear Valued guest,Thank you so much for your kind words! We are delighted to hear that you had a positive experience with us. Your feedback means a lot to the entire team, and we truly appreciate you taking the time to share it.We look forward to welcoming you back on your next visit and ensuring another memorable stay.Best regards, Y2 Residence Hotel

Antwort der Unterkunft: Dear Valued Guest , Thank you for your detailed feedback. We appreciate your kind words about our friendly staff and convenient location. We’re sorry to hear about the issues you experienced with the check-in process, elevator, air conditioning, and hot water. Your comments are valuable, and we will address these concerns to improve our guests' experience. We’re glad you enjoyed the spacious room and found it suitable for gatherings. We hope to have the opportunity to provide you with a more seamless experience on your next visit to Y2 Residence Hotel.Warm Regards , Allan Edison Castro Front Office Manager