Y2 Residence Hotel Managed by HII

This hotel completely mistreated me. They didn't give me the room that I've booked. When checking in the signs where clear already. I carry two pretty heavy backpacks. The door mans' job is to assist guest with their luggage. These horrible family only minded door men even turned away from me when I passed him by after checking in. The floor that they gave me qas an incomprrhensible smelly (urine die to humidity) unhealthy odor. The shower didn't have pressure so.I vpuldn't take a proper shower. There where no aminities in the kitchen, like plates and cutlery. The couch totally sank in whilst sitting. The elevator is extremely slow and the logistic management of it was completely unlogical. The "street" construction this accomodation lies about is a huge building they smash put of the ground. No use of pool or terrace possible. They are extremely smokers unfriendly. A very nasty trashy small disgusting place that is nit even pyrified or conditioned, but comllaining about smoking causes impotentia. And that continuous fake smile in my face. But laughing at me in my back. Mirrors and window glass reflect. The picture they send to trip.com is super misleading. Or does it sneakily unveil the truth about the construction. Also, the room check up whilst checking out certainly applies to the Philippines group that was partying until lare and very loud. But, trip.com treated me very correctly. They handled the issues with care and filled with customer support. Bravo for trip.com!!! Trip.com made my stay feel acceptable. Ps: see pictures. The way this hotel focusses on their guests is disgusting. For the rest I Laugh Out Loud for mounting a safety lock like this. This is just a joke!

El hotel se ve algo viejo y sucio en las zonas comunes. La habitación aunque algo vieja, era grande, estaba limpia y la cama era fabulosa. Otra cosa mala era el ruido que hacían el resto de habitaciones y se escuchaba en la nuestra.

Well I have stayed at this hotel several times over the years before Covid. I haven’t been here since 2020. The staff is great. The location is good. The hotel it self is becoming run down. I mean the rooms. My sink in the bathroom did not drain well. Bathroom outdated and kinda dirty looking. They need to start renovating their rooms. The restaurant downstairs was good but after breakfast, dead. No good meals for dinner. They need to put some authentic Filipino food. Chicken/pork adobo pancit.

Very good hotel the staff are so friendly and very responsive…hotel is clean and very accessible to everything.. money value is very good..

Great hotel with comfortable and spacious room, rooftop with swimming pool and good breakfast. The swimming pool is open from 6 am to 10 pm, which is very convenient. The staff was very polite and welcoming. I would recommend this hotel for travellers that look for an affordable yet qualitative stay in Manila.