Hotel Princesa Plaza Madrid Bewertungen

Antwort der Unterkunft: Sehr geehrter Kunde, vielen Dank für die Weitergabe Ihrer hervorragenden Bewertung und Kommentare. Es ist gut zu wissen, dass wir das von Ihnen angesprochene Problem erfolgreich lösen konnten. Wir zählen auf Ihr Vertrauen!Mit freundlichen Grüßen, Christian Martin – Duty Manager Hotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear Roly, we appreciate your trust.Proud to know our service has excelled throughout your stay!We look forward to welcoming you soon.Best regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear Jefte, thank you for trusting us. We are glad to know that our prime location and good service have been noteworthy!Counting on your trust for the future.Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear Bayi,Thank you for sharing your recent experience with us. We sincerely apologize for the inconvenience caused by the ongoing renovations during your stay. Your feedback is invaluable as it helps us improve our services.We understand how disruptive construction noise and the presence of workers can be, and we apologize for any discomfort this may have caused. Additionally, we are addressing the issues related to the temporary relocation of our lobby and the difficulties with accessing the hotel entrance.Your comments about the condition of the room facilities are noted, and we will be conducting a thorough review to ensure they meet our standards of comfort and quality.We hope you will consider giving us another opportunity to serve you in the future, once our renovations are complete. Please contact us directly for any future reservations, and we will ensure your stay is as pleasant and comfortable as possible.Thank you for your understanding and patience.Best regards,Lara de Pablo-Customer Care

Antwort der Unterkunft: Dear Iseekq.Thank you for sharing your experience with us. We are pleased to hear that you found the family suite spacious and that your children enjoyed their stay. It’s also great to know that you appreciated the convenience of our location, being close to the metro station and nearby shopping facilities.We have taken note of your feedback regarding the size of the breakfast area and the food, and we will continue to work on improving our offerings.We hope to welcome you and your family back in the future.Warm regards,

Antwort der Unterkunft: Estimado cliente, Agradecemos sinceramente sus amables comentarios sobre nuestro hotel. Nos alegra saber que disfrutó de nuestra excelente ubicación, la cercanía a todos los servicios y atracciones, así como la hospitalidad de nuestro personal. También nos complace saber que encontró nuestra oferta gastronómica satisfactoria.Su satisfacción es nuestra mayor recompensa, y nos esforzamos continuamente por ofrecer experiencias memorables a nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente en el futuro y seguir superando sus expectativas.Atentamente, Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear Youlande, thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay. We are actively working on our renovation, and we're sorry that this impacted your visit.The smell in the hallway, power supply issues, and the housekeeping oversight are certainly not up to our usual standards. We have informed our Housekeeping Supervisor about the lapse in service, and we're addressing all concerns to ensure a more comfortable experience for our guests.We appreciate your patience and hope you might consider staying with us again in the future, once the renovation is complete. If you have any further concerns or need assistance, please don’t hesitate to reach out to us directly.Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear client, thank you for trusting us for your recent visit to Madrid. We are glad to know the overall of your stay has been comfortable and pleasant.We take good note of your comments, for sure we will improve your experience in the future when the hotel completes the renovation!Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Estimado Vicente Ana,Agradecemos sinceramente su tiempo para compartir su experiencia sobre su reciente estancia en nuestro hotel. Nos complace enormemente saber que encontró nuestras instalaciones de alta calidad y que la limpieza cumplió con sus expectativas. Mantener un ambiente limpio y cuidado es fundamental para nosotros, y nos alegra que haya disfrutado de este aspecto durante su estancia.Asimismo, nos llena de satisfacción saber que el trato recibido por parte de nuestro equipo fue de su agrado y que lo considera exquisito. La atención dedicada y amable hacia nuestros huéspedes es una prioridad para nosotros, y nos enorgullece que haya sentido esta calidez durante su tiempo con nosotros.Sus amables palabras son un estímulo para todo nuestro equipo y nos motivan a seguir brindando un servicio excepcional. Valoramos enormemente su confianza y esperamos tener el placer de darle la bienvenida de nuevo en un futuro próximo para otra experiencia memorable.Atentamente,Lara de Pablo-Customer Care

Antwort der Unterkunft: Dear guest, we regret to know this has been your experience. Please contact us directly so that I can provide more precise and attentive treatment for the series of inconveniences you are mentioning. Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear Xinjingruhua, thank you for your review! We're delighted to hear that you had a great experience during your stay with us. Our staff takes pride in providing excellent service, and we're glad to hear that they were polite and attentive.We're also pleased that you found the room comfortable and the breakfast enjoyable. We strive to offer our guests the best value for their money, and it's fantastic to know that you found it to be such a good deal.Your feedback regarding the Wi-Fi signal is valuable, and we appreciate your input. We'll certainly look into improving the Wi-Fi signal in the rooms to enhance the overall guest experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future!Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid

Antwort der Unterkunft: Dear client, we appreciate your perfect evaluation and great remarks. We look forward to welcoming you soon!Kind regards,Christian Martin - Duty ManagerHotel Princesa Plaza Madrid