Safestay Madrid Central

Mala atención, mala higiene , no hay limpieza los ascensores no funcionan no devuelven la fianza de las llaves

A friend and I stayed here for 4 nights in a 10 person mixed dorm room. The room was nice and we enjoyed the option to just choose your own bed when you entered the room as this way we were able to share a bunk. The staff were also great, having a 24/7 reception service available and each being genuinely helpful. Each bed had a locker, plug socket, reading lamp and storage shelf which was amazing compared to some other hostels which don’t have such private features that are just for your bed. The people in the room were very mixed, there was one woman who repeatedly broke the no smoking rule and smoked cigarettes in the room even following us asking her not to and reporting her to staff. There was also a very loud snorer but what can ya do about that haha. Other than that the guests were fine. The location is absolutely amazing and I would highly recommend the Irish bar which is a 2 minute walk down the road, it was great for watching the football and meeting others. One thing that we disliked was the private parties being held in the rooftop terrace which made this area inaccessible to us even when we paid for it, this happened 2 nights. Furthermore, the keycards stopped working half way but that was fixed very quickly by staff so I can’t complain about that. Overall, we enjoyed our stay here and would definitely be back in Madrid sometime soon and will revisit this hostel.

I was robbed because of the hostel staff. I arrived when the room hadn't prepared yet. So I asked a man at the reception if I could leave my backpack and come back later. He showed me the room in front of the reception desk where I can leave my luggage. I left my backpack in that room, but when I returned in the evening I found my backpack open, and all my things were in disarray. And when I asked a girl at the reception how this could happen, she answered that there is a luggage storage room in the hostel, and I shouldn’t have left my backpack there. I described the man who told me to leave my backpack in that room and she said that he doesn't work for the hostel, but he works in the same building. But he had access to the hostel's system, as he asked for my passport and checked my data in the system. After that incident I started getting scammers' messages and calls. I've tried to get an explanation from the manager, but it seems they really don't care about it at all. They refused that it could happen but also rejected to provide the camera recordings, so it means something. Another girl was also robbed in the next room. This is definitely not a safe place to stay. It was cold in the room, dirty showers and sinks, super unfriendly staff, very noisy, you have to pay extra for everything(towels, lockers, etc.) I have never had such a terrible experience.