ibis Styles Luzern City

到了酒店辦理入住，遇到了這個女的，態度超級不耐煩，看到老外臉上有笑容看到亞洲臉莫名其妙的表情，孩子站在她側面她用手故意拍打孩子格膊，孩子當時特別委屈，如果不是擁抱或者握手善良的態度，我想沒必要和別人要用手去接觸，明顯欺負孩子，孩子也沒影響她工作，就看着她，之後我告訴她不要去拍打我孩子，她還在一邊不屑一顧表情，我用手過去拍她格膊告訴她你不要這樣拍打我孩子，戲劇性來了，這女的像瘋了一樣表演，雙手捂住臉很委屈的樣子歇斯底里那種..真***無語，裝的也太過了。 酒店接團客多怕吵的不要去，無線根本連不上，右上角顯示的有網，實則假網必須要輸入手機號碼而且國內的號碼短訊這個根本就過不來，最後用的意大利號碼才可以，但是很快又掉線了。房間小簡陋比較吵

Location is central and near a small mall but the property entrance is in a quiet alley and there were some rowdy youths in the area at night on at least one occasion. We arrived at about 10am, and the friendly reception staff allowed us to leave our luggage in storage which was nice. However, there was no chance of even a slightly early check in so we had to wait till after 3pm which was tiring as we had just been on a long train ride. Room size was decent for 3 guests and it's bright. Not much of a view, though - just the side of an art building. See the photo. The table in the room was crowded with a lamp, tea making facilities, bottle of water, phone, charging port, etc hence leaving little counter space for placing hot teacups, write a note, etc. The electric kettle caused a power outage in the room. That was a lifetime first in all my hotel stays. According to the male staff who came to rectify the issue, it was because there was water on the base. It was definitely not visible to the naked eye. It's kind of hard for the base to be 100% dry when you have to fill the kettle using the small sink in the bathroom. Didn't like the guy's manner of speech which makes you feel like you did something wrong. One of the first things he said upon entering the room was "whatever you plugged into the charging point, don't charge it" which was rude and accusing as our appliances certainly did not cause the issue!! I've used electric kettles in hotels across other parts of Europe, Australia, Asia, North Africa but this is the first time experiencing such a thing. Are electric kettles and other appliances in Switzerland really that 'sensitive' as claimed by this staff? If yes, there would be power outages ALL the time. This left a poor impression on the first day of our 3-day stay but we tried not to let it affect us. The bathroom is old and the sink had a crack plus the tap looked really old and weathered. The small and thin floor mat was insufficient to keep the floor dry during a shower so we had to ask for another one. Brighter bathroom lighting would be good. Breakfast was okay - eggs, pancake, bread, fruit, salad, hot chocolate, cereal, multifruit juice etc - and guests have to clear their own food trays. There's only one elevator, which is tiny but since my room was on a lower floor, I was happy to use the stairs - only when I didn't have luggage and wasn't exhausted.

Room is good size. Staff were very nice and helpful with my questions.

Breakfast was good with lots of varieties. Room and the bed was ok, but a bit soft . Staffs were very nice and location was rather good

酒店位置特別好離火車站步行10-15分鐘，周邊逛街很方便，離湖邊和塔橋很近。酒店房間不大但非常乾淨，早餐品種也蠻多，性價比挺高的。樓下有超市公交站，出行很方便！

地理位置很贊，一轉身就到獅子雕塑，到河邊和木橋走路幾分鐘。 離市中心很近，可以在附近的地方找到地下停車場。附近這家swiss watch outlet店不大，但是是我發現的唯一一家可以在刀刃上刻字的店，後來整個interlaken的軍刀店都衹能在部分刀柄上噴字效果差很多