Stockwood Hotel - Luton Airport

Good and reasonable price rather than local hotel price. There is no person in reception.

The hotel was basic but was fine for a few nights. Self check in was great, you were given a code that let's you into the hotel and the room. There was a vending machine in reception. There was not a brakfast option but there is a really good cafe 2 mins away. The hotel is a bit tired but it was clean, especailly the bed sheets. There was free parking and wifi. There was always a staff member at the end of the phone, you can call or message and get an instant responce. Overall a great basic hotel. i will be using this hotel again.

Given a text message with a code to the front door and my room door- No reception staff or any staff on site! Dirty carpets in hallways and up stairs- smelt horrible! In the room bed was fairly comfy that was the only good thing! Not that I managed to sleep at all! The lamp by the bed was filthy as was the TV and the kettle! Looks like they had only given the bathroom a quick clean and changed the sheets and nothing else. Extremely hot!!! I was on the 3rd floor with a sky light window I opened the window to get some air in and the traffic noise was horrendous. I’m not a light sleeper and it was so so so noisy! So much so I think I slept an hour if that. I have also been feeling itchy since I came home and I’m convinced it was something to do with the bed. I have never ever had this issue before. Lots of other guests shouting and screaming all evening and over night. So much so I did not feel safe in this hotel and would not recommend to anyone. I could not wait to leave. Even if you are using this just to sleep for the night before going to the airport DO NOT book it! Awful experience that I will never forget.

OMG avoid. I had booked for tonight but didn’t even feel comfortable to arrive. The ‘manager’ whatsapped me a code, which he kept deleting and re typing, so I politely requested he emailed me communications instead (it’s more professional). He lost it. He rang me passive aggressively laughing, outraged that no one had ever requested emailing instead of whatsapping. Realising that you get what you pay for, and that the staff have no control over their emotions, no flexibility for attending to a customer’s personal request, I wanted out. Topped off with his weird, emotional and aggressive response, I quickly asked for a refund, not wanting to hear back from this hotel again. In fact, he asked me to cancel my booking so that I wouldn’t arrive and ‘leave a bad review!’ He followed that up with ‘just being straight with you’. I have since received further strange emotional WhatsApp messages about how he ‘is emotional because he is good at (his) job’. I rang again to check on my refund status and spoke to a female colleague who said ‘it benefits them that I cancelled as they have a que of people trying to book’ (probably paying more at a last minute request) - charming! She began to raise her voice which is a no go in customer service. I was then told via email that I was ‘unprofessional’ which is quite funny, as I’m the customer, so profession isn’t really a thing when you’re paying?! .. it does seem they’ve learnt the word from my comments and are throwing the term around loosely. I’ve seen the other reviews showing the states of the beds and I’m glad I didn’t arrive. Weird, aggressive staff and dirty beds, no thank you! I’m now checked into a nearby hotel and have shocked the staff here with my stories of Stockwood! Great start to my trip 🙈 (which by the way, was to de-stress from life!)

I was sceptical of a staffless hotel but this hotel is very good just a few very small things. The tea & coffee offered is insufficient- for a one night stay i got 1 small milk portion 1 tea bag and 1 coffee - there was also no teaspoon just a stirer. The milk portion had also gone off.

Enjoyed my stay and hoping to be back here again soonest, excellent managerial assistance was all good, well organised and quite , cosy and clean bathrooms and toilets, nice view and ofcourse the colours was my favourite (white) I enjoyed.