W Hollywood Bewertungen

The hotel is well-maintained and everything is kept in good condition, the lobby and the living room were spacious, the interior design was chic, the color combination and lighting used were pleasant, and the outdoor area was comfortable. The gym was surprisingly nice, with new equipment and the area is clean, a good selection for a city hotel that is good enough for a decent workout. The rooftop pool is nice, with comfortable loungers and cabanas. As part of our Bonvoy Titanium status, we got daily breakfast in the form of credits, $20 per person per day, a bottle of welcome wine, daily juice, and a $42 F&B credit daily (minibar excluded) since they charge a daily resort fee. My husband secured a suite for us and the room was beautiful and spacious, everything was relatively new and it was a comfortable room, the only downside was the sensor in the bathroom sometimes malfunctioned. We were also able to see the Griffith Observatory, and it was a sunrise room so every morning, we were blessed with an unobstructed view of the sunrise, which we thoroughly enjoyed. Prior to our arrival, the hotel asked about our arrival time, we said 4PM. We arrived around 3:45PM, they said our room was not quite ready and will call us when it is, and gave us an initial room number. They called my husband around 4:55PM, more than an hour after our arrival, and just under an hour after our pre-notified 4PM arrival. When we collected our keys, we got a new room instead, and it's 1 level below the original room, when we asked for the reason, the lady said the original room took too long to clean, so we got assigned another room instead. Also, there wasn't a "Bonvoy Elite Member" line like other Marriott properties. For our bottle of welcome wine, we pre-communicated via email that we wanted champagne, we asked multiple times during the check-in process to no avail, when we returned to our room at night after some time outside, still no champagne, and I had to call again to get someone to deliver it to our room. Needless to say, not the best first impression. We checked in on a Saturday and it just so happened the hotel was hosting LA Fashion Week at our hotel pool and somehow, hotel guests don't have access to it so we weren't able to check out the pool. This was a very different experience from our other stays at W Miami Beach and Edition New York, both had events at the hotel and hotel guests were granted automatic access. The hotel also seems to be understaffed, not sure if it was just that weekend where there were events, or it was a general phenomenon at this property. We noticed there were barely times where we see all 3 stations with staff, only 2 at most at a time, and for busier times, only 1 person station there and it resulted in long lines. Our first breakfast the next day was a pleasant experience, we sat inside and the gentleman on duty was polite and competent. The breakfast menu didn't have the biggest variety but it was acceptable. Our second