Montcalm Marble Arch Townhouse

Good luck

Prenotata stanza delux di 20mq con vista. Abbiamo trovato Stanza piccolissima, dal bordo letto al muro a malapena passava una persona messa di fianco. Vista? Seminterrato con finestra e grate. Stanza fredda, bagno con termosifone elettrico non funzionante, condizionatore non funzionante. Ci hanno forniti di stufa elettrica anch’essa non funzionante. Ci hanno fornito seconda stufa elettrica, abbiamo dovuto appoggiarla al muro, non si reggeva in piedi. Nel frattempo mia moglie andata via con influenza. Assolutamente da evitare.

This place is barely a hotel. I'm not sure it is one. We stayed in what was called the Family Saloon which I hope was a typo ( maybe they meant Family Salon), but either way, there is no reception desk -- just a little table where some nice but not very effective girls sit at a computer and tell you they have to check with "reservations" which is somewhere else but I'm still not sure where. My office had to call maybe five times to get them to confirm the room with the company credit card and even then they kept asking me for the last four digits because "reservations" needed to confirm. Breakfast is included but you go a few blocks down for a very bad breakfast at the sister hotel the Park Grand Mayfair which at least has a reception desk and a little breakfast room, but it's also a townhouse. Do not accidentally go across the street to the Montcalm Mayfair Hotel which is apparently an evil step-sister hotel because they will quickly tell you that you are in the wrong place for breakfast and escort you across the street. I travel a lot and have maybe never loved a hotel less? Do not go! The two stars are for the A/C which works well and was appreciated.

Had a fantastic weekend away for a wedding. The reviews on here were slightly concerning. But when we arrived we had none of the issues mentioned. You do need to walk a small distance to collect your keys as the hotel is many apartment blocks on the street. Room was clean and spacious. Only two small issues. The shower head is a rainfall type so little awkward if you don't want to get your hair wet. Secondly a few socket switches were loose but pointed these out at checkout and they seemed concerned so hopefully sorted this out. Left our bags at checkout to get more of London and returned hours later to collect them with no issues. Would stay here again.

I made reservations thinking this was a 5-star hotel. When I arrived at the hotel, the receptionist said that my room was leaking and would move us to a sister property next door. He took us down to the basement which was a tiny room with enough space to fit a double bed. I refused to stay and the receptionist made a call to his colleague (seemed like a stunt) and showed us another room on the ground floor which was a bit bigger but up to a 2-star standard (soiled carpets, old furniture and not up to the mark). I think this whole thing was a scam and possibly had offered my room to another larger group party which I saw at breakfast the next morning. I would not recommend this place to anyone.