DoubleTree by Hilton London Victoria Bewertungen

Bei der Ankunft, die von der Rezeption mitgeteilt wurde, war das Restaurant geschlossen und musste das Hotel verlassen, um nach einem Restaurant zu suchen. Bei der Rückkehr ging es in die Bar für einen Schlummertrunk und war überrascht zu erfahren, dass dort Essen erhältlich war! Hätte gesagt werden können, wir könnten in der Bar essen.

Der Service war sehr professionell und freundlich von allen Mitarbeitern, von der Rezeption bei unserer Ankunft, den Barkeepern, die Cocktails servieren, und den Kellnern beim Frühstück. Das Hotel war sauber und die Lage war perfekt für Sightseeing oder eine Show.

Personal an der Rezeption war sehr höflich und hilfsbereit, die Zimmer waren sauber und geräumig; Das Frühstück war super, schön und heiß mit viel Auswahl. Großartige Lage, um alle wichtigen Sehenswürdigkeiten zu erreichen. Ich würde auf jeden Fall wieder hier übernachten.

Das Hotel war ziemlich alt, die Einrichtungen liefen alt und ohne gute Wartung. Das Frühstück ist in Ordnung, die Lage ist sehr praktisch für die Reise.

Der Standort befindet sich in einer Seitengasse der Victoria Station, also ist es nicht gut für Schänder. Nachts hörte ich Leute Aber das Personal ist freundlich und es lässt sich gut schlafen. Es ist ein Hotel mit gutem Preis-Leistungs-Verhältnis, wenn Sie nicht spät in der Nacht kommen.

Es liegt in der Nähe der Victoria Station, sodass der Transport bequem ist. Es ist ein Business-Hotel, sauber und mit gutem Service. Da Wasser jedoch eine kostenpflichtige Dienstleistung ist, kaufte ich es in einem nahe gelegenen Supermarkt.

We are very disappointed with the check-in experience during our recent stay. Unfortunately, the reception staff were far from welcoming, displaying visibly annoyed expressions throughout the process, which made our arrival uncomfortable. Earlier in the day, we arrived to store our luggage and were informed by the receptionist that we could complete the check-in process then. We were assured that when we returned in the evening, we would simply need to mention our names, and the room keys would be ready. However, upon returning at 11 PM, the receptionist asked for our passports again and began the check-in process from scratch. Despite our attempts to explain that we had already completed the process, he didn’t listen and abruptly asked, "Do you know your room number?" To add to this, when another guest arrived behind us, the receptionist chose to prioritize that guest instead, asking us to wait. He mentioned that the card system was down but seemed dismissive of our situation. We had booked two rooms under different names, and he insisted on checking in one room at a time, further delaying the process. While checking in the second room, he couldn’t find the guest name and kept asking for it, despite holding the passport with the correct information. Additionally, the signature warm cookies that DoubleTree is known for were not provided to us at check-in. We only received them when we asked during check-out, which was disappointing given that it’s a hallmark of the brand. This experience was frustrating and fell well below the standards we expected from DoubleTree. We hope you take this feedback seriously and work on improving the guest experience, especially at check-in.

The hotel was clean. Great location, easy access to the underground, and national railway. Busses were also quite easy to grab. Wicked theatre was just down the road and many places to eat were nearby too. The staff was very accommodating at the hotel and they accept various cards or cash. Breakfast was good too!

Its 2 min walk from train station. However, staff is not very helpful, when checking in.

Friendly and helpful staff. Clean and good location. easy access to a lot of attractions.

The hotel location is superb. First time visiting London and no issue taking the public transportation and if you plan to go for tours outside of London, the coach station is around 5-10 minutes walk from the hotel. The receptionist, Sai was very helpful towards our endless enquiries and tried his best to make our stay a comfortable one. The view from hotel room was okay as we are busy exploring the city.

The location of the hotel is good. The room we have been given had a strong smell that we could not able to bear. Fortunately we have been given another room however smaller and at the end of the corridor with a not nice view. Overall, we could not feel happy about our experience. We hope it may improve the service in the nearest future. Thanks

Location

Perfect for stay