Premier Inn London City (Aldgate)

I booked a double room for me and my granddaughter when I got to our room. There was only one large double bed in a very large double room 407. There was no sofa in there. I asked at the desk if they had a room with two bed or a sofa bed. I was told there was nothing available. I told by the staff on duty that there should be a sofa in there. I believe this was a room set up for disabled customers. I was told by the person on duty that I could have a quilt and two pillows and sleep on the floor. When I looked at the quilt on the bed, I was very stained. We then had an alarm go off at 3.47am, which was a false alarm. When I asked at the desk what the issue with the alarm, i was told they were not sure. A very poor stay this time. Normally a very good stay there. In most of your premier Inn hotels. Ps very disappointed.

The staffs are always very busy maybe short of Staff.

All good, room a bit old, but comfortable. WiFi not working good

The service was good however the dining room and bar had distracting music which spoilt the experience. The meals we had were somewhat over cooked. The breakfast was good and the coffee machine worked well. Enjoyed the two for one cocktails at the bar. However we were disappointed that the desk lamp and the mirrored make up light did not work in our room. There was no designated shampoo and conditioner in the bathroom so had to use the liquid soap and no box of tissues, only the toilet paper The TV had a faulty remote so it took a long time to turn the TV on and then turn it off. Bed was comfortable and room nice and quiet through the night. Perhaps the superior rooms would have been more suitable on the 5th floor?

The location is great that near the Aldgate East station. It’s very convenient and the room is clean.

not bad place to stay