Old Ship Inn Hackney

This hotel was a fab find. Right on the high street (if entered through the pub). Beautiful room with everything included. We were visiting Hackney Empire which is practically next door, perfect! Will definitely book again if in the area.

Disastrous and incredibly fortunately one that could have been far worse. I've stayed @ the hotel before - really liked it and recommended it to others so when I stayed there I expected good service + experience. I arrived @ 2330 - I was held up by travel. At this time the place was shut, there was a buzzer I tried but no answer. I could not get through to anyone. I was then stranded in London past midnight with no where to stay. I hope the reader of this message understands how dangerous that is and the implications of this, especially for guests with younger families. I some how managed to find a friend to stay with @ hours of trying - others might not have the option. PLEASE CHANGE YOUR SYSTEMS!! I went to see them the next day to report the problem was greeted by a very personable staff member who was regretful but basically shrugged off the whole thing? I booked through *********** and he told me that he had no way of contacting me anyway or refunding me? I contacted *********** who told me they couldn't help either. I found an email that said checkin was open till 22:00 - that was then the excuse by both parties to dismiss me + pass the blame onto me. Ugh. So not even a refund let alone the significant extra costs I had to endure to find somewhere to stay. Disappointing, not OK but just hope this drives change so that someone isn't seriously hurt in the future by this

Good sized room, well kitted out. Larger double room. Pleasant surroundings prior to attending a gig at the nearby Moth Club. A hotel stay got me discounted dinner and lunch in the hotel's pub, ground floor. I had a rotisserie chicken and Caesar Salad, both lovely. I'd happily stay again. The place seems to be a bit of a hidden gem.