Hotel Surf Mar

Netball weekend!! Netball was absolutely fantastic just a real shame about the staff. Being told to be quiet in the bar at 9pm. The lady at the restaurant checking you in was so abrupt. No kettle in the room so went to get a cup of tea in the morning and was told you couldn’t take it back to the room. Such a shame as the netball was really good. The hotel should maybe re think about allowing netball tournaments to happen here.

Stayed here for a netball weekend. Hotel is lovely and clean, was pleasant and nice (room cards were touch and go though). Staff however, were rude from the off! Constant nagging for room cards or drinks card, moaning when entering the restaurant. Can’t possible play volleyball in the pool either. Life guard told us off for that. It was like there was ‘no fun allowed’ policy. Was ok at first to overlook but it was so constant we preferred to go out of the hotel. Also, one pillow provided is not enough. Pack your own guys!

I have stayed at the Surf Mar on many occasions. The staff in reception welcome you with a smile and are very helpful throughout the stay. The hotel is situated in a bay and is close to all amenities. The restaurant is very spacious with a variety of food to suit all tastes ,Fresh meat and fish are cooked in the restaurant by lovely chefs. The polite and helpful staff clear your tables as soon as you have finished. Moving into the bar where there is entertainment throughout the day. This is managed by the very pleasant bar manager Rubin who has some excellent staff working very hard.... BUT the member of staff that exceeds all expectations of entertainment is Jordi... Where does he get his energy from???? He works extremely hard and is so good at what her does, from running aerobics, to board games. rifle shooting, line dancing and has such a wonderful persona. Always has a smile and interacts with all ages in the most professional way. He works endlessly keeping the public happy. Jordi is loved by all who have the pleasure to know him. Had a fantastic Karaoke night. Jordi never change,,,,

Not a nice greeting from reception… I need confirmation that you have booked here! You must send me the email! Anyway…. After overcoming that lovely welcome we went to our room… Hardly 4 stars! Room 445 was located next to the lift and after many tries to open the door ..my Husband went back down to reception and was told …you need to be quick putting the card in! Luckily the cleaning lady Ruchi was there & showed us how to open the door. After gaining entry we were very disappointed by the room… so many marks on the walls.. and to top it off … a bath with a shower over! Cracked tiles & black grout & rust marks. The smell of urine was terrible! We decided to ask at reception for a room with a shower but we’re told… ask in the morning.. we are very busy! Did not even look on the computer let alone care. Off we went to have a look around and have a drink…. The all inclusive cocktail menu is a joke! It comes out of a machine and tastes awful.. no fruit on it .. just a straw! The beer was nice and very welcome! The bar staff are very friendly and try their best to make you feel welcome, but no one could have prepared us for the amount of dogs in prams and the noise…… We are dog lovers and have 2 of our own but never seen anything like this. The food in the restaurant at night was good with a very wide choice but not very warm, there is a microwave should you choose to heat it up. The breakfast had the worst bacon we have ever eaten… and the beans were really cold! Oh well… toast and continental will suffice. We returned to our room to find it had been cleaned by Ruchi who saw us and asked if everything was ok when we said about the smell of urine she said Yes I know… it’s better now.. and it was! So we decided to stay in that room and not bother asking at reception. The room continued to be as clean as was possible and we were always asked if we needed anything so we were pleased with Ruchi. I do have to mention the hard working restaurant staff too and a lovely lady called Gemma pointed us in the right direction of many things that we couldn’t find at first, the man called Segu who filled up all the trays of food was really friendly and always had a smile on his face… which means a lot and is so nice to see. The pool area was nice with loads of sun beds always available, and the tables were always cleared. Before you book at this hotel… if you like it quiet … this is not the place for you.. I don’t think they have ever heard of soft door closures, and you can actually hear the people in the bathroom next door through the walls! When they go to the toilet.. you know! All in all… it’s not the hotel for us and I know I booked a budget room.. but 4 stars! Really!

The hotel is clean and the rooms are spacious with great air conditioning. The food is good with lots of variety. The bar staff work really hard and are friendly. Came for a netball weekend and was very impressed however there were a couple of small issues. There were school trips with children aged around 9-14 I would guess running riot in the evening into the early hours- no staff controlling the situation and no hotel staff intervened. They did this on the Friday and Saturday but on the Sunday when they had left my friends weren’t even allowed to sit in the bar area or outside after about 2330 as a security guard told them they weren’t allowed. The children were loud and had no manners and if I was here on a family holiday I would have been thoroughly dissatisfied- I appreciate this isn’t the hotels fault but they did absolutely nothing about it. The children were loud in the dining area and made eating a nice meal quite unbearable. Will come back with the netball tour but wouldn’t come on a family holiday because of the other clientele.

Lovely hotel, we spent 6 days here with 2 kids (aged 10 and 12). Our room was well cleaned, bed made, towels changed EVERYDAY which was perfect. All staff in the hotel, especially restaurant, bar, kids club- are so friendly and polite, they all made us feel very welcomed. Hotel area, pool very lovely, clean with relaxing palm trees, sunbeds always awailable, lots to do for kids, lots of activities. Location was so perfect by the beach, our kids love snorkeling and Fenal beach was best place in the area for diving, lots of colorful fish, octopuses, amazing! Food at hotel was very good, we were half board, great variety, healthy, fresh mediterranean cousine. Dinner on Saturday was the best! soo fancy and delicious! Our room on the 4th floor was very quiet and comfortable, with good aircon. Overall a very good experience. Now the tiny downside from us: SMOKING SHOULD NOT BE ALLOWED ON BACONIES ! (ash trays are provided and it means you allow people to smoke, this should be changed as it is really disturbing for non smokers and kids, also please make separate areas for smokers on the outdoor restaurant and pool, this will be greatly appreciated by non smokers :-) Anyway we will be back for sure, see you soon xxx best wishes from Polish/English family