Travel59849696154
29. August 2024
Staff are very friendly, and the food is good although overpriced. Unfortunately the rooms are nowhere near the standard that would be required to justify the prices charged. We were told that the hotel has recently come under new ownership and so the rooms in their current state are not their fault. In this case we would recommend drastically reducing the room rates until a major upgrade is carried out (attached is a photo of the window next to the toilet from where one can be seen by all guests arriving at the hotel, we utilized a mirror and a painting from the room decor for privacy). There are organizational issues as well, our room only had one large towel, no handtowels, the bathroom was dirty, and there were none of the requisite items for our dogs when we arrived. We complained upon arrival but were not seen by the manager whom we needed to ask to meet the following day, our comments were deflected rather than accepted, however in the end we were offered a discount on our first night and allowed to leave early without paying the remaining night on the original booking, remediation we found to be satisfactory.
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