Phoenix Hotel Liverpool

I went to use the jacuzzi bath, once I filled the bath up, I started it up and loads of black stinky mould came out the pipes, it smelt really bad it was disgusting, it had obviously been sat in there for quite a while. The tap in the bathroom was dangerously loose. Then I found blood and boogies on the duvet, it definitely hadn't been cleaned and just put back on the bed. I complained and spoke with a manager, who said the jacuzzi is flushed out every 2 weeks, there is no way this had been done by the amount that came out, the smell was disgusting.

Dirty & cold room, a lot of hair on the floor upon arrival. Bathroom bin had not been emptied. Heating wasn't working. Damp/peeling wall paper in room. Advised by staff to complain when we got home which I did. It took weeks to get a reply and after continuosly keeping on I was offered a complimentary stay. I have since tried to book that stay and I've been told I cannot book the nights I would like. Firstly I was told they were fully booked (but they were still advertising rooms available), when I questioned this I was told I couldn't book a Saturday night even though my original booking was for a Saturday. Over all very unhappy and would not look at staying here again!

Stayed on my partner & my first trip to Liverpool , Very clean and comfortable room , friendly staff. Made to feel welcome ,literally have no complaints would recommend this hotel to any other people that would need somewhere to stay , will be 100% returning here when we come back

It’s maybe not 4 stars but a great little hotel. Spotlessly clean, comfy bed and simply AMAZING staff. We were going to Anfield .. superb location for this and parking. Decent breakfast . Nice bar area. Was exactly what we were looking for. Would stay again.

Brilliant value. Expected basic room for the cost but room was huge with 2 comfy double beds, newly referbished large shower room. Cold breakfast with plenty of choice. Staff could not do enough for you. Would highly recommend to anybody visiting Liverpool.

We stayed for one night after booking a show at the arena in town..I was abit apprehensive after reading other reviews. We were in room 16. The room was warm, clean and comfortable and perfect for getting our heads down for a few hours. There was tea/coffee making facilities. Hot water for a shower. The car was parked directly outside which we could see from our window. There was a slight drain smell in the bathroom first thing which soon disappeared. We took an uber into town £6 and £12 return. The bar music we could barely hear from our room. The worst noise was a female outside our door in the corridor at 4am so the doors are quite flimsy. The bed a little hard and pillows quite flat but all in all it was very clean and warm and comfortable. Staff were very nice. We didn't stay for the breakfast - there was a mcdonalds 5 mins drive away. It's in a good location, not far from town, clean, warm, comfortable and after a few hours sleep it was ok for what we needed. We got this at a good price and it was perfect for a few hours sleep. Don't let other reviews put you off. It's not 5* but equally not 5* prices