Epic Apart Hotel- Campbell Street

We stayed at the hideout …Quirky apartment … clean and all perfect for our family of 5 … Close to shops and restaurants… easy to find, easy to follow directions to get in …. We had a problem getting tv to work … messaged and they said they would send someone around … we went out to eat and when we got back the tv remote was gone … it never got brought back but it wasn’t a big deal as we were out most of the time

We stayed for 2 nights and in The Loft 2 bedroom apartment at 9 Campbell Street. Positives:- - Super central location. 5 minutes from Liverpool One shopping, surrounded by great food places (The Brunch Club does the most amazing brunch!!) - Amazing sofa and lounge area with really cozy comfy sofas - Great kitchen and dining area so would be great to come and relax with a group of friends. - Easy to find - access code and keybox for entry. - Really helpful hosts that came and assisted with extra towels and toilet rolls . Not so greats:- - The main bedroom had a broken blind directly opposite the bed so we had to block it with cushions so the light didn't flood in - The room was really warm when we arrived so we opened the windows a bit. Unfortunately, that meant the whole night had the noise of some sort of rubbish bins being emptied (and seagulls which were more expected.) - There were some really odd placing of features. Downstairs, there is a shower off the living area with no toilet, sink or mirrors. Upstairs, the main bathroom en suite had the mirror on the right of the sink and the lighting above mirrors was poor for doing make up etc. Other tips - Showers were good and overhead (so no handheld if that is important) - Parking nearby on meters or in car parks for around £25per day (or cheaper if you went further out) -

I decided to book this apartment for when I go and see Taylor Swift next year. I chose the option of no pre-payment needed due to it being close to Christmas and didn’t want to pay straight away. I booked this last night at 22:00hrs this morning before 10:00 I had £540.50 taken out of my bank. I phoned up and they said that they take 50% of the booking fee as a deposit with ‘Best available rate’. No where does it state that it is going to charge 50% of the booking. I’ve read to terms and conditions and there is nothing in it that states a 50% deposit is required. I’m getting a refund but it can take up to 10 working days. Will not be staying here! They need to display charges on their website or not advertise as ‘no pre-payment’

As a group of mature girlfriends we have stayed at Epic apartments approximately 7 years ago and they were “great” Oh goodness what a difference this time😢Check-in was delayed until 15.45 ( due to cleaners not “signed off “ apartment. Then when we entered the Georgian very “tired” looking,no cutlery,glasses, scuffed walls.Tried tv to watch strictly.TV Ariel had been ripped apart & unusable! Contacted reception and to be fare they sent a maintenance man over straight away. Unable to fix so offered us a change of apartment next door. City Chic 1 less bedroom than the Georgian! Had a look and it was a “slight improvement “ at least the TV worked and we had some kitchen utensils 👍Yet again it was showing signs of needing attention. Dirty around door handles,botch paint jobs.Settee in lounge ready for the “tip” dirty and we all “fell down” into it all support/springs had gone. You could tell these apartments had been “trashed” by large parties which was a shame as they were once nice. Avoid these apartments is my advice & we won’t be using them again which is a shame as location next to centre of Liverpool is fantastic.😢

I stayed last month and the room was absolutely spotless I can say....... They responded within minutes with my questions on *********** and I can't say anything else. It's an awesome experience for me and for the whole family.

Good points- Check in process was smooth. Staff from the office were very friendly. Very quick to come and see us when we had no electric on arrival. Great location. The city chic was nice and spacious. Not so good points- Advised office staff that we were only given a toilet roll in one bathroom. Was told they would deliver more but this didn’t happen. Apartment has a lot of wear and tear. It felt clean enough but I would advise leaving socks on! Outside the front door on the first morning was a dead rat. Lovely. On the second morning there was loads of broken glass outside the front door. Carried my youngest down the road as there was so much. Very noisy at times from drinkers all night but central location so not surprised. However, the windows offer no sound protection at all. Would say for a young family or light sleepers then this is not a great place to be. We had a family above us on the first night. Fantastic we thought. No where near as noisy as young people partying all night. How wrong were we!!! By 4am we had really had enough of all the crashing around but they were only just getting started. The screaming and shouting began and at 5am the police arrived. So a very tired family for us but can’t really blame epic for that one. Shout out to the mixed group of young people on the 2nd September who made no noise at all in comparison!

The pictures for the Campbell street apartment look amazing, but the chic room we had, there was damage on some walls, the living room in 1 corner smelt like urine. The stair case to upstairs bedroom was very wobbly and the plugs were hanging off the wall. I’m the upstairs bedroom the single bed was completely broken, and felt like it had been snapped in half. It was clean, and it did the job for the evening, but there wasn’t even a kettle to have a brew in the morning, but coffee/tea/sugar and milk where there but no kettle. I have used epic apartments before and the 1st stay last year, was amazing but this time it was… ok and did the job.

Wow stay away from this place The hotel staff is extremely unprofessional They are used to drunken bachelor parties so are confrontational from the start The rooms don’t have Wi-Fi . They advertise they do, but they don’t. And don’t even try to ask for anything. I got yelled at by an overweight brunette with fake eyebrows and I wasn’t even speaking to her. If you walk in they will be jerks from the start There’s no point in booking this hotel unless you want to get hammered and not care about anything else. I left after 90 minutes. Found a better hotel and they don’t refund my money Stay away from this mess. Also mike and Kevin … if you see these two run. They are unprofessional and enjoy being so.

We stayed in Hideout Apartment, which for location to all attractions could not have been better, though street wasn’t great, but being in city centre this was understandable. Our main disappointment was that although entry was on ground level, main living area was in basement therefore no windows, felt claustrophobic and in Covid days no fresh air wasn’t great. Bedroom windows were sealed and blinds had to be kept closed as looked into alleyway where there appeared to be people around, twin bedroom directly on pavement. Hot water variable, depending on time of day, a few cool showers were had! Stairs were unhoovered on arrival though bathrooms were clean. Sofa had coins and a cigarette lighter lying in full view, clean towels and toilet rolls were left twice during our five night stay which was good. Overall we enjoyed our trip but wouldn’t pick this particular apt again, more suited to Stag and Hen groups probably.