Lano Hotel (Lhasa Potala Palace)

I have to give 1 star service for this hotel. This hotel should put having a local phone number is a requirement for check-in. They don't have experienced of handling non local guests. Front desk staff said they can't let me stay, because I doynt have a local phone number. They will assist me to cancel and refund. She said it so lightly, doesn't really care if I had long day, if I'll be able to find other place to stay. However, when I show her my booking from trip.com (in English), asking how can I cancel this? It's after 6pm. She said she doesn't know how to read English. I told her that the other place allow me to leave HK number as my contact number, and I can receive phone call, why can't I do that here? She was about to call my HK number, but then she can't find + dial? Then she said she doesn't know how to call non local number. She said maybe need to register for international call? Strange, cause Didi driver call me on my HK number all the time. It was late, no point argue-ing and I don't feel like searching for another hotel, I don't have any options. I gave a local number, told her it's a friend's number; and she let us stay.

住的非常滿意，酒店的房間也很大，外面風景好，工作人員也都很熱情，特別是前台小夏和小古服務特別周到，住的也很舒服 ，滿意，停車場很大，停車方便，酒店早餐也特別豐富，樣式特別多，總體來説這家酒店特別推薦給大家！

第一次來西藏我選擇了蘭歐酒店，辦理入住特別快，到店之後給我獻哈達等等服務熱情，衞生乾淨，尤其是前台小曲主動幫我提行李，倒茶水，特別安心特別踏實，在陌生的城市裡讓我感覺到了到家的温暖，你們需要住宿可以選擇蘭歐酒店，特別棒的一個酒店，離市區也很近。