Sotogrande Hotel and Resort

Though a bit laid back of a set up, we were grateful and satisfied with our stay. The breakfast buffet was so generous and prepared good tasting. The service was indeed warm and fast. This place a bit distant with other restos but they have inhouse food service and taste was great. Definitely will come back.

カードキーの不具合が多々合った。部屋は広く快適。エアコンも良くきくし静か。カウンターの係の人はとても親切丁寧な接客で好印象でした。

**Location: 5/10** The location was quite misleading. The hotel doesn't have its own pool as shown in the pictures on Agoda. Guests have access to Vistamar's pool and beach because of their affiliation, as well as La Miranda's pool. However, getting there is a hassle. The access road from the highway is confusing, and Google Maps gets it wrong because one of the gates is closed. The way is through Mactan Newtown and into a private subdivision. There are no tricycles available to get out; they only offer a free shuttle or Grab service. **Room: 9/10** The room was spacious, which was a positive point. However, the TV channels were very limited, which was a bit disappointing. **Food: 8/10** The food was good and plated well. We initially thought it would be a buffet based on previous reviews, but it turns out they only offer a buffet if there are enough guests, which is understandable. **Front Office/Customer Service: 2/10** This was the most frustrating part of our stay. We had to make numerous calls to their phone, which seemed to be on "silent mode" because they claimed they couldn't hear it ringing. We had to resort to calling them on their cell phone. The worst experience was when we left at 2:30 PM and requested our room to be cleaned and the breakfast plates to be cleared. We returned at almost 11 PM only to find that the room hadn't been cleaned at all. The plates and trash were still there, attracting ants!!. This level of service is unacceptable. We stayed for 3 days and 2 nights, and the poor service from the front desk and the confusing access road really ruined the experience for us. We won’t be coming back!!