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Verifizierte Bewertungen
Lage4.6
Ausstattung4.2
Service4.6
Sauberkeit4.5
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Negative Bewertungen(1)
Gastnutzer
Superior Doppelzimmer
Aufenthalt im Dez. 2024
Pärchen
2 Bewertungen
3.0/5
Gepostet am 23. Jan. 2025
The location was fine in the middle of the town, though we had to walk a few minutes to find restaurants.
The biggest disappointment was the buffet breakfast. It only had noodle soup and bread. Most food trays had nothing. The hotel staff said there were only 10 guests so they didn't prepare most breakfast dishes. Some hostels' breakfast could be better than this 4 star hotel.
The bathroom had no bathtub which was fine, but the whole place got wet after shower as water leaked from the shower area to the toilet and everywhere.
The room smelled quite a bit when we first walked in and the AC system was partially locked so we couldn't change the AC mode.
The only positive was the hotel staff was friendly and let us check in early for free.
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Jared DeanA
VIP-Zimmer
Aufenthalt im Okt. 2024
Anderes
5 Bewertungen
4.0/5
Sehr gut
Gepostet am 23. Nov. 2024
Checking in process was a hassle, as I booked VIP room, but it registered as a suite. However, staff had good problem solving skills, and one guy offered tea for the trouble. Staff are attentive.
Room (suite) is spacious enough for a 4 star. Good selection of drinks provided in the room. One toothpaste was dried out, though. Furniture was old fashioned. Bed was average, pillows not very comfortable.
Location was great for entertainment, restaurants, and more. Unfortunately, the suite had poor soundproof design. Hens woke us up at 3am. Could hear pretty much the slightest of noise outside.
Overall, decent for the location. Major issue is the soundproof design. Not for light sleepers.
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Gastnutzer
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Juli 2024
Reise mit Freunden
54 Bewertungen
5.0/5
Hervorragend
Gepostet am 9. Aug. 2024
Very goood service.
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Antwort der Unterkunft: Dear, our valued guest Thank you very much for choosing Lao Cai Star during your recent vacation and also sincerely thank you for your extremely valuable comments. Wishing you always good health .See you again on your next trip Best regards Lao Cai Star Hotel Team
Gastnutzer
Deluxe Dreibettzimmer
Aufenthalt im Okt. 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 1. Dez. 2024
Nice and helpful receptionist and front bellman made us very happy
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Gastnutzer
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Apr. 2024
Pärchen
4 Bewertungen
5.0/5
Hervorragend
Gepostet am 23. Mai 2024
Extremely friendly staff at a great hotel with all the amenities you could ask for. The pool was great, the room was large and comfortable, the breakfast buffet had so many unique and delicious options, and the spa was definitely worth a visit. We would recommend this hotel to anyone looking to stay in Lao Cai for a day or more.
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Mathieu t.v
Superior-Zimmer mit 2 Einzelbetten
Aufenthalt im Okt. 2023
Pärchen
18 Bewertungen
4.7/5
Wunderbar
Gepostet am 26. Nov. 2023
Great hotel at walking distance from the border with China, good restaurant and breakfast.
If you want to use the pool consider asking if it is open at the time of your stay, when we arrived it was unfortunately closed. We were looking forward to it and booked here because of the pool, (closed because it was cold season, 25c avergage temp lol, but ok)
Other than that perfect.
Antwort der Unterkunft: Kính gửi Quý khách hàng thân mến! Xin gửi lời chào trân trọng từ khách sạn Lao Cai Star!Khách sạn xin được cảm ơn Quý khách đã dành thời gian chia sẻ cảm nhận của mình về dịch vụ cũng như trải nghiệm của mình khi nghỉ tại khách sạn Lao Cai Star.Chúng tôi rất lấy làm tiếc khi đọc được những ý kiến phản hồi của quý khách về chất lượng dịch vụ của khách sạn. Và chúng tôi tiếp thu ý kiến của quý khách để điều chỉnh chất lượng dịch vụ được tốt hơn nữa. Một lần nữa cảm ơn quý khách đã chia sẻ cảm nhận của chị và chúng tôi hy vọng sẽ tiếp tục nhận được sự ủng hộ từ quý khách trong thời gian gần nhất.Trân trọng!Lao Cai Star Hotel.