Hotels in der Nähe von Santuário de Fátima, Fátima
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4.7/5
Super
MMingyezhaizhuDas überraschte Hotel, das nur fünf Minuten von der Hauptkirche zu Fuß entfernt ist, ist das Zimmer sehr neu und hat eine Nacht einen Willkommensbegeisterung geschickt. Es gibt nicht viele Restaurants in der Nähe, so dass Sie sich für Abendessen im Hotel entscheiden, unerwartete leckere und viele Arten von Wein. Das Frühstück ist intimer, das Essen an den Tisch senden, der Service ist nichts zu sagen.
4.6/5
Super
In all my years of traveling, I have never been treated as poorly than by a waiter employed by this hotel. My friends and I were part of a religious pilgrimage and the trip included dinner at this hotel. During dinner on Nov. 7, 2023, there were no seats left in the innermost section of the restaurant where for whatever reason, this particular waiter wanted all patrons to sit. However, there were numerous tables and seats less than 10 feet away from this particular section. Since we cannot eat standing up, we asked to be seated in the available tables 10. This waiter was unbelievably rude and yelled “No, go with your tour group!” We explained to him there were no seats left. He glared at us and could not be reasoned with. Make a long story short, we had to WAIT until people were done eating or were asked to eat fast and get up, so we can sit down. We were also told in a very loud disrespectul voice, to just “separate and find a seat with other people”, meaning people we were not traveling with. At the end of the dinner, we quietly approached him and said to him we deserved better treatment than that. We spoke in a very low key voice. I guess, we were hoping he would apologize. We thought maybe he was just having a bad day and that ad the crowd thinned out, he would realize he was out of line and apologize. To our horror, he was as rude as ever and instead of apologizing, he raised his voice again and said “I am superman! You Americans are rude!!!!!” He then rolled his eyes, waived his arms even more, and yelled (literally yelled) more. This is the most shocking encounter we have had in all our years of travelling around the world with a waiter. And of all places, in Fatima. We want to believe this man has problems at home which made him behave so horribly, but management should then sit him down and educate him on the proper way to conduct himself in a place as precious and sacred as Fatima.
4.6/5
Super
We were attending a conference at the Paul VI Convention Center, that is around 3 blocks from the hotel, so location was perfect. The room was very nice and with good amenities, also it was very quiet as well, so I had two nights of very good sleep. Breakfast at the hotel was very nice and with plenty of nice things to eat in the morning, so it is a very good venue if attending a conference. Also they were very nice to allow me a late check out.
4.6/5
Super
GGuest UserWe enjoyed our stay at Hotel Estrela de Fatima. The location of the hotel is PERFECT, just across from the sanctuary of Our Lady of Fatima. The rooms were clean, very nice and the breakfast was lovely. The staff of the hotel were fabulous. Patricia was extremely helpful and caring. She was very understanding and accommodating in offering us a stay for the next day when we missed our flight. George was very cordial and gave insightful information about the Sanctuary. Vera and Rita were very helpful. THANKS Patricia, George, Vera and Rita for making our stay pleasant, for our family.
4.5/5
Ausgezeichnet
What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob
4.4/5
Ausgezeichnet
Das Hotel ist für große Gruppen, also grundlegende saubere Zimmer bestimmt. Im Badezimmer gab es keinen Platz, um Ihre Essenzen in der Nähe des Heiligtums zu setzen. Aus unserem Balkon konnten wir das Heiligtum im Speisesaal die meisten Tische für große Gruppen vorbehalten. Das Frühstück selbst war verschieden und gut, wie erwartet in solchen Hotels. Das Personal war sehr hilfreich.
4.4/5
Ausgezeichnet
Jjohn noel HLovely hotel to stay in. Helpful and Friendly staff. Food was very good. Rooms clean and spacious. Ideal location for the Shrine. Stayed 7 nights and will certainly return. A very satisfied customer. As I was part of a group we all agreed that this hotel provides great services for all age groups.
4.4/5
Ausgezeichnet
김김Die Lage war direkt neben der Kathedrale von Fatima, so dass es sehr einfach war, nach der Messe zurückzukehren, und das Personal öffnete die Tür jedes Mal, wenn sie eintraten. Der Parkplatz war direkt vor der Haustür, so dass es sehr bequem war, Gepäck zu tragen und die Einrichtungen waren sehr gut.
4.4/5
Ausgezeichnet
GGuest UserThere is 1 elevator that is accessible to guests, therefore, check-in was easy, but getting to the room with everyone arriving on tour took 20+ minutes. The shower stall [no bath] was short of a square meter, therefore, beware if you are a bit more round than tall. I woke up with a migraine and needed nourishment to keep it at bay. My wife and I sat down with a very meager plate in a dining room that had been near empty and the manager proceeded to kick us out, because the night before, without any warning, the telephone rang in our room and we were not consulted, just TOLD that our reservation was now @ 8 am. No manners, just an order. The manager was rude and angry when he found us, and made us feel as if we had crossed some imaginary line! Last I looked, hotels are there to serve their customers; had the manager been just straight forward or [god forbid] polite, I would have explained the situation - no chance of that. Nowhere have I ever felt more uncomfortable with the meager service and the unsolicited changes. There are many, many hotels in Fatima, as during holier days, they could be booked solid with no tents to rent, but this was not high season. I would imagine that many devout catholics would dream of such accommodations upon arrival, but we were just looking for a one-night visit. If ever you are in Fatima, beware of hyper-vigilant staff who seem to feel that they are doing us a huge favour by accepting our money and allowing us to eat. Wouldn't go back were they to send me the airfare and invite us back.
4.1/5
Sehr gut
GGuest UserRein und sauberes Hotel. Guter Ort, um sich und weg von der Hübsche und rush der Stadt zu ruhen. Super Frühstück verbreitet. Großer Personalservice. Vernünftig bezahlt. Kann täglich an der Masse teilnehmen, wie es nur neben der Kirche. Nahezu viele Essen wie Gelatine und jung Pizza Platz ”PizzaMia” - warme und frische Pizza.
Häufig gestellte Fragen zu Santuário de Fátima
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