Disney's Saratoga Springs Resort & Spa

Das Disney-Team und die Mitarbeiter haben einen tollen Job gemacht, mit einfachem Check-in, der App, Hilfe mit Gepäck und Lebensmitteln bis hin zu Extras im Zimmer. Schnelle Reaktionszeit auf alles, was wir brauchten. Sogar Hilfe mit Stühlen am Pool. Sie könnten flauschigere Handtücher am Pool gebrauchen. Sehr geringe zukünftige Anfrage. Ich bedauere nur, dass ich nicht schon lange bei dvc bin.

This time I am rating it 4 stars though it has nothing to do with the 1 BR villa where we stayed nor the location because we spend a lot of time in Disney Springs which is nothing short of fabulous. We were booked a week stay but stayed only 2 nights out of the 7. Had a ticketing issue this weekend being a blockout on our AP. I am not going to bore you with all the details, but I was just thinking after being fiercely loyal customers for 20 of the 100 years of Disneyworld Parks & CruiseLine at that, they could've thrown us a bone for just the 1 day. I felt snubbed by guest relations in Disney Springs, and a couple of the front desk personnel back at the resort. I know it's simply being programmed to protect Disney's bottomline, but c'mon we visit Disney 3-4X a year, a little offering would've been a nice gesture on their part. BUT that's besides the point-because of wonderful cast members like Cathy & JEAN at the front desk, who just exude warmth, professionalism & a genuine caring for guests that walk-in through the lobby door. That makes us consider a return visit. We are coming back in March pre-cruise, but sadly, I am not going to renew the passes right away based on the outcome yesterday. Sorry Disney. I guess you win some, you lose some...it's just business.

We have stayed at this Disney resort every year for over 15 years and it has never disappointed. This is a beautiful resort just a 15 minute walk through the golf course and lake to get to Disney springs. The beds, towels and bins are changed every day and staff are always on top form and very friendly. The buses are reliable and frequent to every park, most within a 25 minute ride. The characters occasionally pay a visit to the hotel and say hello at the food gallery and shop! The shop is great selling things like merch, teddy’s, water bottles, Pandora exclusives and scrap books. There are two large pools on site which are well kept and clean. The main pool has an abundance of fun pool games and music. Both have a bar for drinks and refillables.