Gastnutzer
14. Juli 2024
I've never had the horrible and bad experience ever in any hotel around the world I've been, but in this awful hotel had it, but very bad. On the hotel website didn't said that you have to pay in advance, on every hotel I've been I've paid on the checkout, not before. From the first day I arrived the hotel was in darkness, not light, the lift didn't work etc. The following day the receptionist start asking for payment, that goes on for the first week but I refused to pay any money, they become so rude when asking for payments, then after that week I decided to pay for the week I already stay, other receptionist was on the desk, he handed me the paymachine to enter the pin, I did it then handed over the machine, my card still on the machine, I don't know what he does in the machine but he handed the payment card back to me. When in the room, I've check the transaction through my online banking system, I find that the receptionist empty my bank account completely, of thousand of British Pound which was a lot of money. Then I went back downstairs to made the complaint which he respond that he didn't do anything wrong, he don't even recognized his mistake or I don't know if he did that under the manager instruction which I believed after other bad experiences happening, the manager (owner) of the hotel wasn't there at that time, but in the morning I went back to the reception and he was there together with the guy who did that. The manager was not very apologetic but he said that I have to wait until the following day (Monday) to go to talk to his bank manager. This bank manager said that it's nothing he can do, instead he suggested to go to the people who control all the debit and credit card payments in Pakistan. We went there which was too far away from the hotel, they was very helpful, immediately they proceed to do the necessary procedure to asked for that money refund to my bank account. It was not straight forward, I have to wait about 8 days (without any money) to get my money back. This manager acting very suspicious to me, he acting like he was a honest person but he was not. On the day of departure that early morning I've fell very sick, I call a cab who took me to the nearest hospital, I'm stay there for about 5 hours, then I went back to the hotel in order to do my luggage an a hurry. I check everywhere in that hotel room for anything belongs to me, I can find nothing, on return to my home I realized that some of my cloths was missing, I contact the hotel, the manager said that he will "investigate" but instead of investigate his staff he investigate my whereabouts when I left the room, he sent the video of the CCTV recorded but only show myself on it, not sign of his staff left my room with my cloths. Manager become so rude when I asked to refund for that, he said that never he will send me any money as he trust his staff entirely. I DON'T RECOMENDED THIS HORRIBLE HOTEL IN LAHORE, BE CAREFUL WHEN YOU READ THAT IT'S ON A VERY GOOD LOC
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