El Rey Palace Hotel

Charged 1/2 room price for checking in a few hours early, overcharged at the end without any itemization. Refused To provide two plastic room keys for the two of us. Construction on the hallways while there so couldn’t nap even with the early check in. Worst place we stayed in the country.

I won't comment on the hotel directly because we never had the chance to get there. The day before our arrival, we asked the hotel if we could arrive the same day (so a day before what was planned). They told us we could and that they were waiting for us. One hour after (!!!) I am asked by WhatsApp the day of my departure. I've already tell it but repeat it without worrying. I then received a message saying that they did not have any availaibility not only for the extra night (we were already on the road so It was already disappointing) but also for the FIVE OTHER NIGHTS we booked MONTHS ago because a lot of rooms were in maintenance (what were you waiting for before telling us ?!!!). They told me we could go to another hotel for the same type of room and same price. Talking with that hotel, they were not aware of that deal and said they could not lower their price. I had to contact El Rey Palace again in order to ask them to find a solution because we were on our way to La Paz. They left me on "read" for two hours before saying everything was okay and we could go to the New hotel. We had to change the place we had to give back the car we rented (because we told the agency we could meet at El Rey Palace to give back the car) and contact the agency with which we booked two tours in order to change the bus journey (it was supposed to pick us up in front of our hotel) Very unprofesional. Do not trust them.

Un total desastre!!!! La atención es terrible, envié varios mensajes al número proporcionado por la pagina, pero nunca contestaron. Cuando por fin logre hacer ingresar la llamada y quise realizar una reserva, me dijeron que lo realice por la plataforma de booking. Me tome el tiempo y molestia de llamar para realzar una reserva y ni siquiera se dieron la molestia de otorgarme información del hotel. Muy mala atención.