Ele Hotel Onsen Ryokufutei

這是我在日本旅行多年住的最差一次，不是房間設施差，日式旅館這種設施我是接受的。差在冬季取暖上，外面零下8度，又是大雪紛飛，可想而知屋內的取暖多麼重要，訂單上並沒有註明是煤油爐取暖，入住後才知道，二台空調上貼着故障紙貼，怕是費電吧，煤油爐定時停止工作，我一晚要起來三次，否則凍死了，而且煤油爐開啟的時候會散發嗆人的沒有燃燒盡的煤油味，薰的頭痛。而且再大的房間都沒有衞生間，只有一個洗手池，這個是日式的特點我理解，但冷呀！半夜出去凍的直哆嗦，回房間煤油爐又停止工作。我本來訂了二晚，結果衹住一晚就趕快逃走了。冬天真的不建議住他家，退、退、退！

First of all, the check in 3pm check out 10 am policy is a bit overkill. It was stated on booking so no surprises, but stil. It's a strong 15 minutes walk with your luggage from the bus terminal to the ryokan.. They say there is a shuttle, yes, but not operated by the ryokan and from 3 pm to 9 pm... I arrived at 11:30 am, no one was there, I had to wait for 10 minutes for someone to arrive by car. A young guy very disrespectful entered the ryokan .I speak japanese, far from perfect but enough to understand how rude this guy was from a japanese perspective ( I live in japan) and as well from a foreigner perspectice. No hello (I said hello first), just a sentence stating that the checkin is at 3pm. I wanted to leave my luggage, as everyone does when arriving before the check in time. I had to explain I already knew about the checking time and that I just wanted to leave my luggage. He answered me with disdain "ok" without any politeness or even looking at me.. When I went back at 3pm an older guy was there, way more polite. He gave me the rules of the ryokan in english on a paper. First sentence of the rules : if you exceed the check out time by 10 minutes you will be charged 1000 yen. It’s a rule ok, but as a first sentence it sets a certain atmosphere… Booking said there was a private bathroom. It’s not true, there is no bathroom, there is just a sink without hot water.. It was also stated there was no breakfast. It’s true, you can’t eat overthere. Part of the ryokan experience is that you can experience traditional food (not my first ryokan). It was said in the rules, you can ask the day before for a ride at the bus station to the staff in the evening. Well this ryokan is like a ghost establishment, there is nobody at the reception… Of course when you leave in the morning, still nobody at the reception… I don’t recommend this establishment...