Taj Kumarakom Resort and Spa Kerala

The location, the food, the hospitality, the room, the services everything was 5/5. We travelled with our pet and the staff was really welcoming and attentive to its needs. You guys are the epitome of what the best of hospitality has to offer! Both of our rooms - The lagoon view villa and the Lakeview villa with private pools were really spacious, and beautifully located! It is quite and peaceful throughout the day.

Excellent stay at Taj. The property is beautiful, and every staff member pays great attention to the guests. We were kindly upgraded to a villa room, which had a beautiful lagoon view from the balcony. Mr Ajay showed us some neat magic tricks during evening tea. Our massages at the in-house spa were incredible. The pool staff was super kind and helpful. Would highly recommend to all.

Had a wonderful 4 days in the property .. didn’t need to step out .. everything needed was right there . Huge property with great views of the lake

This was my third visit to Taj Kumarakom, and unfortunately it didn’t live up to the exceptional experience I had during my previous two stays. What worked well: - We booked Kochi airport transfers through the hotel. While it was on the expensive side, the cars were clean and the drivers were safe and reliable. - The property has clearly invested in activities — zip line, shikara ride, cycling, magic show, etc., which added variety to the stay. - Half-board dining had plenty of options and the team was flexible with requests. - Plenty of drinking water was provided throughout the stay, which was appreciated. - We were celebrating my friend's birthday and the surprise touch on entering the room was much appreciated. What could be improved: - Booking directly with the hotel was surprisingly frustrating. Prices kept changing across emails and some information was missing. It would have been easier to simply book through the website. - There was a lot of quantity given during meals but overall taste and quality of food can be improved. For instance, we had a meal at Taj Kochi on the way back and it was way better than Kumarakom - There was no turn-down service - something I’ve always experienced at Taj properties and all 5-star hotels. - The property has no twin-bed rooms, only queen beds. - The fresh banana chips and local snacks used to be a highlight. Now that they are outsourced, the quality and taste have dropped significantly. Overall: It was a good stay, but it lacked the luxury, warmth, and distinctive service that I usually associate with the Taj experience. The “Taj touch” was missing this time.

Ms. Priya, Mr. Vinpugal and Mr. Ajay made our stay very comfortable and warm :) the property was beautiful and serene, and also felt very safe

Lovely historic resort with attentive and friendly staff, and exceptional food. Ajay in particular was very engaging! Loved our stay here.