Ascott Kuala Lumpur

Ascott Kuala Lumpur Bewertungen

Ascott Kuala Lumpur

9, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur, Wilayah Persekutuan, Kuala Lumpur, 50450, MalaysiaHoteldetails anzeigen
Ascott Kuala Lumpur
Ascott Kuala LumpurAscott Kuala LumpurAscott Kuala Lumpur
Verfügbare Zimmer für deine Reisedaten suchen
Preisgarantie
1 Nacht

Gästebewertungen

4.3/5
Sehr gut
173 Bewertungen
Verifizierte Bewertungen
Lage4.6
Ausstattung4.1
Service4.2
Sauberkeit4.2
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Alle Bewertungen(173)
Positive Bewertungen(164)
Bewertungen mit Fotos/Video(32)
Großartige Zimmer(45)
Freundliches Personal(36)
Großartiger Aufenthalt!(31)
Große Zimmer(24)
Frühstück war durchschnittlich(14)
Großartig für Familien(11)
Günstig für Shopping(11)
Nahe am Einkaufsdistrikt gelegen(10)
Negative Bewertungen(9)
Martin
Premium-Studio
Aufenthalt im Febr. 2025
Single
8 Bewertungen
4.2/5
Sehr gut
Gepostet am 25. März 2025
War nur 2 Nächte da, aber sehr nahe bei den Twin-Towers und schöner, ruhiger Pool im 22 Stock. Zimmer gross zügig und sauber.
Antwort der Unterkunft: Dear Martin,Thank you for your wonderful review! We appreciate your high ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Subzero001
Executive Apartment mit zwei Schlafzimmern
Aufenthalt im Okt. 2024
Reise mit Freunden
6 Bewertungen
4.0/5
Sehr gut
Gepostet am 1. Dez. 2024
Das Apartment ist groß und geräumig. Aber Möbel und Ausstattung sind heruntergekommen und alt. Mein letzter Besuch im Juni 2022 war noch in Ordnung, aber der Aufenthalt dieses Mal war schlecht. Der Kühlschrank leckt und lässt sich nicht einmal richtig schließen. Die Klimaanlage in einem der Schlafzimmer funktioniert auch nicht richtig. Sehr enttäuscht von der Marke Ascott, die die höchste Klasse ihrer Marke war. Werde nicht mehr im Ascott KLCC übernachten.
OriginaltextÜbersetzt von Google
Antwort der Unterkunft: Lieber Subzero001, es tut mir wirklich leid, von Ihrer jüngsten enttäuschenden Erfahrung mit uns zu hören. Ihr Feedback ist für uns von entscheidender Bedeutung, um uns zu verbessern und Maßnahmen zu ergreifen, und diese Erfahrung entspricht sicherlich nicht unseren üblichen Vorgehensweisen. Ich verstehe Ihre Bedenken hinsichtlich des Zustands des Zimmers und entschuldige mich aufrichtig für etwaige Unannehmlichkeiten. Bitte wenden Sie sich an mich, um mir die Einzelheiten mitzuteilen, damit ich sie entsprechend korrigieren kann. Ich setze mich dafür ein, dass Ihr nächster Aufenthalt Ihre Erwartungen übertrifft. Bitte kontaktieren Sie mich oder mein Team persönlich und wir werden unser Bestes tun, um uns um Sie zu kümmern. Mit freundlichen Grüßen, Bhavani Navaratnam, Residence Manager
Suhardi Saaban
Premium-Studio
Aufenthalt im Jan. 2025
Pärchen
8 Bewertungen
4.7/5
Wunderbar
Gepostet am 20. Febr. 2025
Convenient location near KLCC (8 min walk). Service is great, rooms are comfortable and well maintained. Note however that the restaurant is currently under renovation.
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Antwort der Unterkunft: Dear Suhardi SaabanThank you for your wonderful review! We appreciate your wonderful ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur. Our sincerest apologies on the restaurant closure for renovations and we hope to have a refreshed and renewed space in a couple of months for our beloved guests to enjoy.Warm regards,Bhavani NavaratnamResidence Manager
Sharynloh
Premium-Studio
Aufenthalt im Okt. 2024
Familie
4 Bewertungen
4.5/5
Großartig
Gepostet am 18. Nov. 2024
Location is nearby restaurant and malls. However buffet breakfast had limited options and spread.
Übersetzen
Antwort der Unterkunft: Dear Sharynloh,Thank you for taking the time to share your review with us. We're glad to hear that you enjoyed the location. We apologize on the breakfast quality which is being addressed with our 3rd party vendor and appreciate your understanding as we worked to resolve it. Your feedback is valuable, and we will address these areas for improvement. We hope to welcome you back to Ascott Kuala Lumpur for an even better experience in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
QueenieL0987
Premium-Apartment (1 Schlafzimmer)
Aufenthalt im Jan. 2025
Familie
9 Bewertungen
5.0/5
Hervorragend
Gepostet am 21. Febr. 2025
very spacious, clean and great view. staffs are very friendly and helpful. Will stay again when visit KL.
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Antwort der Unterkunft: Dear QueenieL0987,Thank you for your wonderful review! We appreciate your perfect ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Gastnutzer
Premium-Studio
Aufenthalt im Jan. 2025
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 11. Febr. 2025
The location is very convenient and the staffs are friendly.  I will definitely stay here again.
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Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We appreciate your perfect ratings, and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Gastnutzer
Premium-Studio
Aufenthalt im Dez. 2024
Pärchen
7 Bewertungen
4.7/5
Wunderbar
Gepostet am 10. Febr. 2025
"Strategic location. Spacious room with complete amenities. Excellent service. Room cleanliness could be improved."
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Antwort der Unterkunft: Dear Guest,Thank you for your wonderful review! We appreciate your perfect ratings, and our apologies for the room cleaning and this will be shared with our team for improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Rodrigues
Executive Apartment mit zwei Schlafzimmern
Aufenthalt im Dez. 2024
Familie
1 Bewertungen
2.7/5
Gepostet am 28. Jan. 2025
Basic of a Hotel for me is cleanliness, it was not the case , the breakfast was served in a restaurant that really needed a major cleaning. The room was smelly and the pool, although beautiful had no service at all. Location is great but I would not return
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Antwort der Unterkunft: Dear Rodrigues,Thank you for taking the time to share your review with us. Our sincerest apologies regarding the breakfast service and quality which is being addressed with our 3rd party vendor and appreciate your understanding as we work to resolve it. Your feedback is valuable, and we are addressing this issue seriously and working with new vendors to have a refreshed breakfast environment and enhance food quality soon. We are sorry to hear that you had found the room smelly and we will have our team to check in this further. We hope that you will give us another opportunity to welcome you back to Ascott Kuala Lumpur for an even better experience in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
Neo Jiun Jeen
Premium-Apartment (2 Schlafzimmer)
Aufenthalt im Mai 2024
Reise mit Freunden
19 Bewertungen
4.7/5
Wunderbar
Gepostet am 24. Juni 2024
Overall had a wonderful experience in Ascott, The rooms were big and comfy, had a kitchen & huge living rooms. The balconies were big but not really maintained as the floors were a little dirty and the building was a little old. The toilets were huge and the bath tub was longer than usual which made soaking in it much more comfortable. However, the balcony doors had a little issue with staying closed and the we found a roach in the kitchen cabinets. Overal 9/10 would stay again, price is a little steep & the air conditioning isn’t very strong. Do note that parking is 10RM, requires room card validation. ( no free parking )
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6/8
Antwort der Unterkunft: Dear Neo Jiun Jeen,Thank you for your feedback! We appreciate your comments and ratings and will be shared with our team for further improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Miss Murshida
Premium-Apartment (3 Schlafzimmer)
Aufenthalt im Mai 2024
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 14. Juni 2024
Super love this apartment. The room is very luxurious and comfortable. The toiletries smell amazing. Love that its within walking distance to KLCC and even the Aquaria which my kids enjoyed. Theres a minimart downstairs where we bought drinks and snacks to munch in the room. Only downside is the breakfast. Not much variety and the nuggets served were cold.
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6/7
Antwort der Unterkunft: Dear Miss Murshida,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Chiew Hoon
Premium-Apartment (1 Schlafzimmer)
Aufenthalt im Okt. 2024
Pärchen
13 Bewertungen
4.0/5
Sehr gut
Gepostet am 2. Dez. 2024
The hotel is a little old so the facilities are not very well-maintained. Good location though!
Übersetzen
Antwort der Unterkunft: Dear Chiew Hoon,Thank you for your feedback! We appreciate your comments and will be shared with our team for further improvement. We look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
RyanKim86
Premium-Studio
Aufenthalt im Nov. 2024
Business
6 Bewertungen
5.0/5
Hervorragend
Gepostet am 30. Dez. 2024
It was great quality and cheap enough even though it was close to downtown!
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Antwort der Unterkunft: Dear RyanKim86,Thank you for your wonderful review! We're delighted to hear that you and your family had a fantastic stay with us at Ascott Kuala Lumpur. It’s great to know that our location and overall accommodation made your stay with us memorable.We look forward to welcoming you back in the not too distant future!Warm regards,Bhavani NavaratnamResidence Manager
Maiyo
Premium-Apartment (2 Schlafzimmer)
Aufenthalt im März 2024
Familie
122 Bewertungen
5.0/5
Hervorragend
Gepostet am 15. Apr. 2024
Service very great and 5 stars hotel. Very considerate in terms of all service.
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Antwort der Unterkunft: Good Day Maiyo, Thank you for staying with us during your staycation in Kuala Lumpur. We appreciate the perfect score ratings and your recent great experiences specially our team services and 5 stars hotel feeling. We will share your feedback to our team to keep up the good momentum. Thank you very much once again and we look forward to welcoming you again, please continue to stay safe. Nixon Chin/Residence Manager
Kate Pang
Premium-Studio
Aufenthalt im Aug. 2024
Business
8 Bewertungen
5.0/5
Hervorragend
Gepostet am 22. Sept. 2024
Excellent hotel service and location! The hotel well located in the city center of KLCC , very convenient and all in walking distance easy to get into KLCC, Pavillion, Bukiy Bintang and public transit Metro. I checked in on 3/9/24 and decided to extend my stay by one night on 4/9/24, checking out on 5/9/24, the front desk service was excellent! Thank you to the staffs Mr.Shahril and Manager (Mrs) was super friendly and provided great help to guests! Love Ascott KL ~ I will stay here again next time I'm in KL.
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Antwort der Unterkunft: Dear Kate Pang,Thank you for your wonderful review! We appreciate your perfect ratings and we look forward to welcoming you back soon to the Ascott Kuala Lumpur.Warm regards,Bhavani NavaratnamResidence Manager
Barbara
Executive Apartment mit zwei Schlafzimmern
Aufenthalt im Dez. 2024
Familie
10 Bewertungen
2.7/5
Gepostet am 25. März 2025
Terribly duty. the restaurant needs serious intervention
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Antwort der Unterkunft: Dear Barbara,Thank you for taking the time to share your feedback with us. I am truly sorry that your recent stay did not meet the high standards you have come to expect. Your comment regarding the restaurant is well noted and we sincerely regret that it has affected your stay with us. With regards to the breakfast, we are working with new vendors to have a refreshed breakfast environment at the restaurant space and enhance food quality soon. For our guest's convenience we are providing pack breakfasts delivered to the room. Also, we do have options of restaurants nearby and should guests prefer to dine in the comfort of your room there are options of Grab Food and etc. Your insights are invaluable in helping us improve, and we are committed to ensuring your next stay is much more comfortable. Look forward to welcoming you back under better circumstances in the near future! Warm regards,Bhavani NavaratnamResidence Manager