Tropicana The Residence by KLCC

Fantastic view with fantastic experience with the in house team. Room is clean with amenities. With toiletries and shower form

Perfect views of the klcc and the menara tower . Just beautiful . Place is clean and very spacious . Only not near to any hawker or super market . Need to walk to Klcc . No problem with GraB delivery. Peefect . .

Despite this hotel being in a good location and the rooms being a good size with good amenities my review is not a good one  On the 3 rd day of our stay despite having rebooked the suite a member of staff came to bang the door down and then proceeded to try and force entry into the room by jamming his foot in the door and pushing the door hard  after a tussle he was sent packing when we said we have a reservation which the manager knew about as we’d  spoken to him the day before about it and shown him our voucher  After contacting trip about this serious breach of privacy and safety we received trip coins as compensation which whilst a good gesture didn’t alleviate our fears  We were waiting on our rental apartment to be ready and had booked for  another 3 days  We were on the 50th floor so had no means of communication with anyone only by phone  On checkout we went to give the keys back and asked for our cash deposit back and was told we couldn’t have it !!!! After 40 minutes of a heated debate and going back up to the 50th floor for the so called manager to check the apartment he was still reluctant to give us our deposit even though he was the guy that took it from us when we checked in  This hotel has a racist attitude to British people I  ffeel as noboby else but us received this treatment  This is an obvious attitude in several places that we went to in Kuala lumpar although alot of friendliness was also shown to us  Beware taxis won’t always pick i up if u say u are English

很棒的住宿體驗，地點一流，一出門就是雙子星大廈，景觀也是一流，房間可以看到雙子星塔每個落地窗的可以看的到，頂樓有一個游泳池非常的壯觀 ，吉隆坡雙子星塔就在眼前，邊游泳邊可以欣賞，房間也很大只是我那一天剛好桌子 壞掉了，擱在旁邊，還有不可以寄放行李，入住退房都非常的順利快速，我想以後我還是會選擇這裡的住宿。

完全自助式，要提前和房東聯繫，房東聽口音應該是印度人，我提前打的電話，然後加了微信從始至終（到退房）彼此都沒見！公寓樓和W酒店是同一建築，入口在W酒店大堂左側，公寓樓前台都是印度保安，給他們出看了和房主的微信聊天記錄，領取鑰匙就上樓了！酒店地理位置絕佳（絕對中心位置），距離雙子台步行2分鐘！房間夠大（不止60平），設施齊全比W酒店不知道高多少等級，頂樓有健身房和5*30M的游泳池，這個價位絕對賺爆！ 缺點不適合喜歡保姆式服務和不懂英文沒大量外國旅行經驗的人！ 中國同胞太多，太吵！另外這棟樓頂樓風景俱佳，很多都是為了在頂樓的游泳池拍照！遇到幾撥同胞，每一撥都是七八個人，帶着各種攝影裝備，一拍照就兩個小時起，真的就是網上説的那種幾個人湊錢租個房間，輪流拍照的相當網紅騙錢的主兒！！還碰到好幾對女的因為男的拍照不符合她預期，吵架的情侶🤣

環境很好，市中心，設施也很齊全，衞生還挺好。衹是服務基本為零。我們住了三天，需要被子聯繫不上，需要毛巾聯繫不上，前台微信推了一箇中國人，估計是房東，我加了微信後，任何問題，她基本不回覆。住一天推薦，住好幾天就不推薦了。