Grottger Luxury Boutique Hotel City Bewertungen

Das Hotel liegt in einer ruhigen aber sehr zentralen Lage. Wir konnten unmittelbar vor dem Hotel auf einem öffentlichen Parkplatz (Mo - Sa zwischen 10 und 20 Uhr zu bezahlen, was aber okay ist) parken. Der Check-in verlief reibungslos. Das Personal ist freundlich und hilfsbereit. Das Zimmer und das Bad waren sauber aber beides etwas klein, was aber Jammern auf hohem Niveau ist. Leider ist das Zimmer sehr hellhörig was abends dazu führen kann, dass man alles hört. Es war auch nicht möglich ein weiteres Kissen zu bekommen; für 4 Sterne etwas befremdlich. Das Frühstück war gut und frisch - leider sind die Frühstückszeiten zwischen 8 und 10 Uhr so dass es um 8 Uhr recht voll in dem doch sehr kleinen und überschaubaren Raum wird. Kommen wir wieder? Ich denke eher nein.

Die Zimmer sind schön, aber was ist, wenn das Badezimmer kein Fenster hat und der Ventilator nicht funktioniert? Jeder würde dir sagen, dass ich dir ein anderes Zimmer gebe. Nicht sie! Sie erhalten höchstens einen Download in ein viel günstigeres Zimmer und ohne Rückerstattung! Kompliment! Ganz zu schweigen von der nicht funktionierenden Minibar. Das WLAN war nicht vorhanden und ich hatte einen Parkplatz gebucht und dann sagten sie mir, dass es keinen gibt. Aber was ist das denn für ein Hotel??? Vermeiden. Es gibt noch viele andere!

Der Aufenthalt in diesem von der Familie Adams geführten Hotel hat unseren Urlaub ruiniert. Wir haben bei der Buchung eine Suite reserviert und mit dem Hotel einen Parkplatz vereinbart. Bei der Ankunft das erste Problem: Es gibt keine Parkplätze und es gibt nur gebührenpflichtige Parkplätze in der Umgebung. Abends um 11 gab es ein ernstes Problem: In den beiden Badezimmern ohne Fenster funktionierten die Luftsprudler nicht, wir merkten es beim ersten Duschen und wir waren zu dritt: Das Badezimmer war undurchführbar. Wir rufen den Concierge an, der uns mitteilt, dass das Problem erst am Montag gelöst werden kann (wir bleiben von Samstag bis Dienstagmorgen). Am nächsten Morgen bitten wir um ein anderes Zimmer und einigen uns mit dem Concierge auf Zimmer Nr. 4 etwas kleiner, aber schön; Sie sagen uns, wir sollen unsere Koffer packen und an der Rezeption abgeben. Wir werden sie im Zimmer vorfinden, wenn wir von Besuchen in der Stadt zurückkommen. Am Abend kehren wir zurück und stellen fest, dass sie uns unser gewohntes Zimmer oder zumindest ein anderes, viel kleineres und günstigeres Zimmer zurückgeben wollen; wir sind gezwungen zu akzeptieren, weil wir auf die Toilette müssen. Schließlich behaupten sie, uns nicht einmal den Unterschied zwischen den Zimmern mitgeteilt zu haben, weil wir um Ersatz gebeten hätten, als ob unbrauchbare Badezimmer ein unwichtiges Detail wären. Wir befinden uns in Verhandlungen mit der Buchung, wissen jedoch nicht, ob eine Lösung gefunden wird. Hinzu kommen die Verschmutzung der Zimmer, die zerrissene Bettwäsche, der Zustand der verrückten Frau im ersten Zimmer (was die Situation auf den Punkt bringt), wie die beigefügten Fotos zeigen, und die ständigen Provokationen eines Mitarbeiters. Suchen Sie nach einem anderen Hotel oder vermeiden Sie die Annahme der Suite Nr. 5, bei dem die Störung unserer Meinung nach stabil ist.

Hotel Grottger Luxury Boutique - Krakow This "luxury" hotel was booked by our friend, who lives a few steps from the aforementioned Hotel Grottger Luxury Boutique City. The reservation was made for two people for the period 07.03.2025 - 10.03.2025. We showed up at the hotel on Friday, March 7, at 2:30 p.m., and although the hotel day starts at 4:00 a.m., we were greeted at the reception by a cleaning lady, explaining that the receptionist would arrive in about two hours. The lady handed us the key to the room and that was the end of the "welcome". When we returned from our walk in the evening, the receptionist, who was already there, demanded immediate settlement of the bill for our stay at this hotel. (The hotel advertises that it is enough to show only an ID and a credit card for inspection). Slightly surprised and disgusted by such a request, I refused, explaining that I was tired after the journey and that it was late. The next day, when I returned from breakfast, I was once again asked to pay the bill immediately. When I pointed out that we were not leaving the hotel yet, the receptionist stated that such procedures were used in all hotels in the country, as well as abroad. Wanting to avoid unnecessary and pointless discussion, as well as to hide my ignorance on the subject (until recently I flew a lot professionally and stayed in hotels almost all over the world), I paid the entire bill presented to me (PLN 1,170) by credit card. However, the "nicest" surprise that this "luxury" hotel gave us took place on Sunday. When we went for breakfast and when we returned from breakfast, no one expressed any wishes for us. However, when we went out for a walk, dressed appropriately, the receptionist informed us that it was necessary for us to pack our things by 4:00 PM, because we had to change rooms. When I asked if it was necessary, we were told that it was, which was dictated by the illness of the second receptionist and that part of the hotel would be closed from 4:00 p.m. Of course, I expressed our dissatisfaction, explaining that we had theater tickets and could not fulfill this request. However, the receptionist found a way out of this impasse, telling us that we could pack right now and they would move our luggage later. Wanting to avoid further stress, and in fact having no other choice, we bothered to return to our room and packed our “unfortunate” luggage. I gave the key back to the reception, in return I received another one from the replacement room and, a little nervous, we finally set off for a walk. How great was our surprise, however, when after a few hours, while having dinner in the company of our friend, the “bloodcurdling adventure” continued. The manager of the Grottger Hotel called (on our friend’s phone), complaining that we were exceptionally rude guests. After another half an hour (this time on my phone), the receptionist called with the offer that the hotel would gladly refund us the money for one night, and that we would le

When we arrived at the hotel the manager advised us that we had a booked a room for 4 people which they didn't do (this was due to the company who I booked through not giving me the correct options, i would have been happy with 2 double rooms.) However, he advised that he had sorted a room out especially for us. The room itself was extremely clean and was a very nice room. Plenty of space, air conditioning and the bathroom was beautiful! The manager was extremely friendly and easy to talk to and when asking about things like breakfast he was extremely honest and gave great advice. He was even happy for us to leave our bags at reception in the time between checking out and being picked up for our flights. I have nothing bad to say about my experience and if I visit Krakow again I will definitely try and stay here again.

I had great stay at Grottger Boutique hotel. Everything was so organize for me from I got pick up in the airport. I felt home at this hotel. Great location and lovely hotel room with a fantastic service and kindness !

We arrived late at night and check in was swift and easy. The room was large and spotlessly clean. The bed was very comfy with extra blankets available in the wardrobe if necessary. The staff were friendly and very helpful. Breakfast was ample and varied on the first day as the hotel was busy. As we were one of only two couples in the hotel after this they gave us a variety of breakfasts to choose from after, so that they could prepare without waste. The breakfasts were very good too! It is a 20 minute walk to the old town, which is easily found, therefore the location was ideal for us. All in all, good value for money, clean and friendly hotel in a close enough location to the old town to easily walk it.