Horizon Hotel

Good location near Gaya street walk 15mins to water front. I stay in 6/F Grand Deluxe room it's have a big terrace! But whole hotel is no smoking even in outside terrace. I need to feedback the basin and bathtub is out of bathroom! It's very not convenient for me. May be long time no guest to use the bathtub when I check in found it's very dirty and blockage water, bathtub tap is very very slow water pressure, can't enjoy the bathtub all of my 4night stay. I'll not book this room in my future trip .

Really bad staff - they spoke really bad English and they weren’t helpful at all . The door of the restaurant says open until 11pm , I arrived before 9.30pm , reed the menu and then when I was about to order they said the restaurant closes at 10pm and they don’t serve after 9.30pm. I’ve checked the watch and it was 9.32pm - and all they said was “sorry sir” with a smirk on their faces Next day I asked I went to the concierge for some tips regarding the tour to see the Proboscis monkeys and he couldn’t explain anything at all. Also asked for some recommendations regarding where I could have a good steak he couldn’t also advise a restaurant. Finally i put the car in the reception. No one explained how the system worked. I had to wait for someone that spoke proper English to come and explain. If I was in a 2 star lodge in the middle of nowhere I could understand such a bad staff but this was in a 4 star hotel in the capital of Sabah

Good location, comfortable bed, nice sea view and decent breakfast.