Gastnutzer
15. August 2022
Horror hotel. Dodgy owner/manager. We booked 10 nights on lastminute.com. It said there was air conditioning, safe and wifi. Upon check in we discovered that air conditioning could be used for 7 euros (!!!) per day and the safe for 3 euros per day. Unheard of in any other hotel and not mentioned anywhere before our booking. This only happened after we waited 10 minutes at reception with nobody around, only to find a hidden sign saying "for *more* information go to the pool bar". We went to the pool bar, it took another while for the manager to show up at reception. We later learned that there is never anybody at the reception, you always have to ask somebody at the pool bar (when it's open... we never dared looking for someone when the bar is closed). WiFi almost never had internet connection. We notified the manager on the first day. He said the telephone company had a problem in the area due to a power cut and they would fix it by the next day. It almost never worked for our whole stay. The bathroom in our room was tiny: a cube barely 2 meters each side (including height). You had to leap over the toilet to enter the shower and you had to use the sink sideways since the toilet was too close in front of it. On the day we checked in the shower pan was stained. Understandbly, because no one could properly clean it since the toilet blocked proper access. The toilet was stained too. The shower box was super cramped, barely any space to rub yourself with a bathtub faucet unexplainably fitted and bulging out. Flimsy shower doors and a flimsy hanger that could not hold the shower head into position, risking that it fell to the floor or on your head each time you turned the knob. There was a holder for a shower gel dispenser but no dispenser. We asked the manager, who gave us two tiny bottles of shower gel, saying there is no dispenser, but the cleaner would have replaced the bottles when empty. We later discovered that the cleaner had no clue where to find those replacement bottles; she was told to place shower gel only in the "suites". The toilet seat would not stay up. The bathroom ceiling rattled when the wind was blowing outside, vibrating and making noise. The bedroom is carpeted. But the cleaner clearly has no tool for properly cleaning it: no hoover, no kind of machine... just a mop!!! in fact the carpet is stained and dirty. The room was serviced randomly: some days we realized no one touched the bathroom and on a couple of days not even the bed was made. The upper bed sheet was narrower than the bed, stained and was changed only a few times in 10 days. The lower bed sheet and the pillow cases were never changed. The towels were changed only once after 7 days because we expressedly asked for. A pointed iron nail protruded from the bed frame on one side. At breakfast, the waiter would bring you your food. The same for everybody and the same every single day. No choice. 1 bread roll, 1 cheese triangle, 1 boiled egg, 1 portion of jam, 1 of honey,
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