Koh Tao Montra Resort Bewertungen

THE WORSE PLACE AVOID!!! My sister and I stayed at Montra resort in the delux room for 3 days. The air condition was not working and It was supposed to be an air conditioned room. Instead they put a fan in the room and the electricity kept going off throughout the day. The shower head was full of limescale and the shower water pressure was very slow and the water was also cold. The toilet was dirty and needed bleaching. We were given replacement towels each day. On our last day we went to the reception to order a taxi for the next day as we were leaving. The resort manager asked us before you leave can you settle your bill. Then she printed a paper with pictures of 4 towels that had not been washed and had mascara stains on it. The manager and another lady who was on duty 25/7/24 and 26/7/24 said to us we need to pay 1300 baht for the unwashed towels as we have damaged them. Instantly we were in complete shock as we have stayed in so many hotels, resorts and villas around the world and in Thailand and we have never had this before. We instantly felt that we were being discriminated on. We refused to pay as we could see that they hadn’t been washed. We said to them we would wash them as they’re not damaged. They managed to find 3 towels half an hour later. We were extremely upset about this and took out time from our holiday to do the housekeepers job and pay to get them washed. The next morning we were leaving at 6am my sister was getting ready in the room and a lady walks in checking everything is okay before we leave whilst my sister is getting dressed. They bought the towels we used in the morning down stair’s at reception and inspected each stain on them in front of us. We already went out of our way to wash their towels and now felt so disrespected and appalled from the service we were getting. I then expressed myself to the lady at the front desk about this and not once did she apologise for the way we were treated at the resort, They had nothing to say about the towels that we had washed and did not reimburse us for the money we spent getting them washed. It definitely ruined our trip to Koh Tao and would definitely recommend not staying here. We paid £250 to stay here and it definitely was not worth it. The lady was hesitant to give me their names(Toon, Su, Myo. I feel like she may have given me false names.Montra resort please train your staff and management team on how to treat customers as we’re paying their wages and should be treated with respect.