Neemrana's- Tower House

Firstly, the service and staff at this hotel were amazingly good, friendly and professional….truly great. The hotel itself is amazing, full of antiques, nice swimming pool, great breakfast and overall wonderful. Great location.

Our stay at the hotel was pleasant with equally courteous staff. I was just miffed about the in room snack bar prices which were unreasonable ( Pringle which costs around Rs 115 is priced at Rs 250). I feel a lot can be done in this regard because I didn't understand the exorbitant pricing on it since it's not a preparation item,it's ready to eat as we purchase outdoors. A little price gap of Rs 20-50 is still understandable since you procure it and make it available at the rooms but a surcharge double the price of the item bewildered me since it looked like an unsavory medium to earn the revenue (which is not needed when you have such a beautiful property and amazing staff). 3 stars for the location and ambience with comfort of stay and 1 extra star for great people like Mrs Vineeta,Mrs Shabana,Miss Reshma, Mr David and many more whose name I don't recollect. A special thanks to Mr Joseph for welcoming and escorting us at our untimely arrival and departure due to our late night and early morning flights. I would love to explore other Nemarana properties around the country. Thank you for having us ,best wishes .

Amid the vibrant energy and lively chaos of Kochi, this hotel is a true oasis, seamlessly blending Portuguese colonial charm with stunning architecture, tranquil spaces, and a spectacular pool. We chose to include both breakfast and dinner, and every meal was exceptional, a perfect balance of local flavors and international cuisine. Loved the afternoon tea and cookies!

The Tower House Hotel has a wonderful location right on the port near the Chinese fishing nets. The rooms were all different in size and standard. Mine was very comfortable. The sheets, mattress and pillows were excellent. The food was also very good and the staff could not have been more hospitable. There were 17 of us on a yoga holiday so there were a lot of demands being asked of the staff which they handled with grace and professionalism. A wonderful buidling with lots of charm. Thank you to all the staff at the Tower House Hotel 5 star from me.

We had an excellent stay at the Tower House, It’s a colonial boutique hotel which is very charming. The rooms are big and comfortable, the staff are extremely friendly and go out of their way to help. The location is good and has good restaurants and shops around. The food in the hotel itself is very good and the breakfast has a great variety. David the waiter is very attentive and friendly. The hotel is very clean and safe. Special mention to the reception staff, all the ladies are very pleasant and helpful. Thank you for everything. We enjoyed our stay very much and hope to see you again soon.

The hospitality industry is so profit driven it has lost its perspective on its true purpose. It is rare to find a great hotel but funnily enough it is rare to find a very bad hotel or a bad hotel experience. Neemrana Tower House in Cochin, was a bad experience for my family. I booked a family room (1 king bed+1 queen bed) with an extra bed for 2 days and nights, for 4 persons from May 13th to 15th, 3+weeks in advance after clarifying details on their websites, other platforms and by calling the Manager operations, Ms. Vinita Vijayan herself. I was told that yes it was available and that booking any later would not guarantee the same facility. The booking was done online in full payment for 3 persons with extra bed charges to be paid at the hotel on arrival. I reconfirmed our booking a few days before our travel as well. At no point were we aware or told that the premises were being renovated. Come 13th of May, when we reached the hotel just before 4pm after traveling from Pollachi, we noticed that the hotel was under repair with no staff in sight to immediately receive or guide us. I walked into what seemed like the reception, saw no one and then looked further in, to see a lady who was the manager working on her system in her office. I introduced myself and had to ask her for guidance and help for parking and baggage. After 15 minutes of that, we checked in. I even paid up the additional extra bed charges for 2 days. As we were moving to our room, we saw that all the rooms were being renovated. Our's seemed to be the only one ready. On asking about the pool the manager said that it was being renovated too. Basically apart from meals in our room or the dining area, the rest of the hotel was unusable. On confronting the manager, she said she had informed us and it was updated on the website. Both NOT TRUE, which I double checked. She offered no compensation or even explanation. That's when we got upset and I asked for some reparation of what was an obvious con. She was unapologetic and almost indifferent! Long story short, we took care of our own comfort. I insisted on a refund, which was promised with no timeline. Refund of the extra bed was offered too of the day we were staying and the next, but the manager refused to commit in a mail. The next morning despite assurance of a formal mail about the refund as payment was not immediately possible, there was nothing. After insisting, a short mail was sent promising 1 day's refund. We checked out at 10.30am. After about 2 days, 1 day's refund was done without the additional bed charges including the day we did not stay( we were charged for a bed we did not use) Throughout the stay there were no efforts to make us comfortable. The breakfast was lack lustre and just average with runny scrambled eggs. Definitely not going to trust the Neemrana brand again. Beautiful property, horrible management.