Okura Hotels in Kobe

Great that the hotel has shuttle bus service from Sannoymiya station, and the service is fantastic. It was hassle free and easy to get to the hotel. Other services were great as well, however, the laundry service was less than great. There are not enough washing machines for the size of the hotel, and many guests are always queuing for the washing machine. Also, the bell captain is inconsistent with the way of managing the laundry queue. Sometimes, there is a waiting list for guests to register on, while other times, there is a need to wait in person for the key to be available.