Magic Moment Resort and Kids Club

Das Frühstück ist ok, aber es gibt nicht viel Auswahl. Das Hotel ist sauber und komfortabel. Aber der Check-in-Service ist nicht gut.

We had an amazing stay at Magic Moment Resort and Kids Club! After spending our first night here, the kids didn’t want to leave and asked to stay for a second night. Unfortunately, the hotel was fully booked during check-out. However, later that day, a room became available, and we were thrilled to be able to extend our stay. Upon check-in, I was asked for a $100 deposit via credit card. However, I hadn’t received the deposit back from the previous night. The incredibly friendly check-in staff immediately checked and "reused" the deposit from the first night. At checkout, the deposit was refunded promptly, and it appeared in my European account just minutes later. The second stay was just as fantastic as the first. The staff is incredibly kind, and we had a different room this time, which was just as clean and in excellent condition. The breakfast was once again wonderful, with a slightly different selection compared to the previous day. The hotel staff works tirelessly to ensure everyone has an enjoyable experience. This morning, due to Christmas, we were surprised with a visit from Mickey Mouse, who danced a few Christmas songs with the kids and posed for photos with them. It’s clear that this hotel is all about family, friendship, and a lot of love. Once again, a well-deserved 10+ and a Merry Christmas to all the staff! Thank you for making our stay so memorable. --- I hope this captures the essence of your experience!