Pongwe Bay Resort

RACIST HOTEL STAFF & GENRAL MANAGER (Marcus) I am writing to express my disappointment with the poor customer service and overall experience. There were numerous aunts and insects on the premises and bed sheets which made our stay uncomfortable and unpleasant and wanted to leave hotel earlier in which they confirmed to us that refund for the rest of the stay will be completed upon check out .however later we received email that no refund The experience was extremely frustrating as as When we tried to communicate with the General manager (Marcus), which eventually learned that he is so Racist against arabs; he yelled at us and refused to make any refund as promised upon check out ! And hung up the phone as soon as he found out we were Arab as his behavior became blatantly disrespectful. He began to mock us by using Arabic words in a rude and sarcastic manner, as if he was making fun of our identity and culture. This conduct was not only unprofessional but also deeply discriminatory. Based on this experience, I would not recommend this place to anyone. The lack of hygiene and professionalism, poor service, and disregard and for customer satisfaction were beyond disappointing.