Judyth K
26. August 2024
Something is very broken at this hotel- the staff at the reception, explorer and Lake restaurant as well as the ones at the poolside are very unprofessional- from the moment you walk into the hotel, the only people who seem keen on your business are the security guards that check your luggage/ bags as you get into the lounge. The staff at explorer have loud conversations amongst themselves and are not bothered that a client is waiting to be served or that their order is delayed…I guess they think that guests don’t understand Luganda hmmm The pool attendants and waiters look at you like you’re an inconvenience and you literally have to beg them to attend to you The only staff who standout for good service are Gloria in the explorer, Oscar and Rosemary at reception. I stayed on 5th floor and there were some teens booked in various rooms for the weekend and were very loud, room crashing and the hotel didn’t put them straight so if you are checking in for the weekend, prepare yourself for noisy neighbours, sulking staff and a general sense of that customer service is not important here.
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